Certain countries require additional information to be provided to the local regulator before you can activate and use a number. These requirements are country-specific and mandatory; if verification is required, the number cannot be activated until the process is completed. Your information is handled securely and shared only with authorized parties, such as local regulators or number providers, as required by applicable legislation.

If the number you acquired falls under this category, you'll get the following pop-up message:

A copy of this message will also be forwarded to your email for reference. You can access the identity verification page by clicking the link in the email:

1. Create your identity

Step 1. Go to Account > Identities

• Click the link in the verification email, or navigate directly to Account > Identities.
• Click + Create Identity.

Step 2. Set the use type to Personal and fill in your details

• Change the default use type to Personal.
• Select Business if you plan to activate more than one tracking number or use the numbers for commercial purposes.
• Fill out the required fields:

1. First Name
2. Last Name
3. Company Name
4. Phone Number

• Click Create.

Your identity is now created. You are ready to add your address.

2. Add your address

Step 3. Create an address

• Click + Create under the address section.

Step 4. Fill in your address details

• Enter your Street and street number.
• Enter your City.
• Select your Country.
• Enter your Postal Code.

3. Upload your documents

Step 5. Upload proof of address (if required)

• If local regulations require proof of address, this option will appear in the identity overview after you've added your address.
• Click + Create.
• Choose the type of document you wish to upload.
• If no proof of address is required, skip to Step 6.

Step 6. Upload your identity documents

• Click + Add Documents.
• Choose the type of document you wish to upload as proof. Accepted document types depend on local regulations and will be indicated in the upload interface.

4. Submit for verification

Step 7. Select your identity

• Minimize the identity menu once all information and documents have been uploaded.
• Select the identity you've created.

Step 8. Click Verify

• Click Verify to begin the authentication process.

Step 9. Check your status

• Your identity status will change to Pending.
• A case number will be assigned.
• A Pending status means your information is under review by the verification provider or local regulator.

Step 10. Await confirmation

• Verification typically takes up to 24 hours, but may take longer depending on local regulations.

If verification is successful, you will receive the following email:

If verification is unsuccessful, you will receive the following email:

• Click Update Identity to return to Account > Identities and provide the necessary documentation.
• If you're unsure which documents are missing or incorrect, contact Nimbata support for guidance.

🎉 Once your identity is verified, you can activate your tracking number and assign call flows to it.

Detailed Guide: How to assign tracking numbers to call flows

Detailed Guide: What is the documentation required to comply with local telecommunications regulations?

Detailed Guide: Business identity verification: how to activate your first tracking numbers

Updated on: 28/04/2026