Certain countries require additional information before you can activate and use a tracking number. Verify a business identity for business or commercial use, or a personal identity for non-commercial use with a single tracking number.

Verify a business

Note

This section covers identity verification for business use. For personal (non-commercial) use, follow Verify an individual instead.

Certain countries require additional information before you can activate and use a tracking number. When required, this information is shared only for verification purposes and in accordance with local telecommunications regulations. If the number you acquired falls under this category, you’ll see the following pop-up message. The numbers are reserved, and the registration requirements of their country (for personal identity, business identity and address verification) are listed next to them on the Identities page.

The pop-up on the Tracking Numbers page after the purchase: click Register end-user identity (1) to go to Identities.

What you’ll need

Before starting, gather the following for your business identity:

  • First name
  • Last name
  • A phone number local to your country of residence/registration
  • Company name
  • Identity document(s), for example: Business Registration Certificate, Trade License, Passport, or National ID
  • An address (as required by local regulations)
  • Proof of address, for example: Utility Bill, Phone Bill, or Rental Receipt

You also get an email with the number provider’s requirements for that number, and a link to create or use an identity and address for it.

nimbata.
To activate the Tracking Number number(s) please create or use an identity and address bundle matching the requirements and assign it to the Tracking Number number(s) for approval.1
In the email, the link in the message (1) opens the identity verification page.

  1. Go to Workspace > Identities

    • Click the link in the verification email, or navigate directly to WorkspaceIdentities.
    • Click Create Identity.

    Identities

    The business and address details some countries require before a number can be used.

    Search
    New2026-10-14 09:42
    (415) 555-0172
    Select Identity
    Local Tracking Number End User registration requirements: For personal identity verification: * Name, last name * Contact phone number * Passport or ID copy For business identity verification: * Name, last name * Contact phone number * Company name * Company incorporation certificate copy For address verification: * Address in the same city (street, building number, postal code, city and country)
    Identities lists the numbers that wait on an identity, each with the requirements of its country (here an example). Click Create Identity (1).

  2. Set the use type and fill in your details

    • Keep the default use type set to Business.
    • Select Personal only if you are verifying a single number for non-commercial use.
    • Fill out the required fields, marked with an asterisk:
    1. First Name
    2. Last Name
    3. Company Name
    4. Phone number
    5. Country
    • Optionally, add the Contact Email, ID Number, Birth Date and Personal Tax Id, and under Business Details the VAT/TAX Number and Company Registration Number.
    • Click Create.
    Pick Business, fill in the fields marked *, then click Create (1).

    Your identity is now created. You are ready to add your address.

  3. Create an address

    • Click your identity’s card at the top of the page to open it.
    • Click Create next to Address.
    Harbor & Pine Plumbing
    Business IdentityNew
    Address:
    Identity Proofs:
    Your new identity's card: click Create (1) next to Address.

  4. Fill in your address details

    • Enter your Street and number.
    • Enter your City.
    • Select your Country.
    • Enter your Postal Code.
    • Click Create.

  5. Upload proof of address (if required)

    • Once you’ve added your address, Add Document appears under Address Proofs in the identity overview.
    • Click Add Document under Address Proofs.
    • Choose the type of document you wish to upload.
    • If the number doesn’t need a proof of address, skip to the next step.
    Harbor & Pine Plumbing
    Business IdentityNew
    Address:
    185 Berry StSan FranciscoUnited States94107
    Address Proofs:
    Identity Proofs:
    Once the address is saved, add its proof with Add Document (1), then your identity documents with Add Documents (2).

  6. Upload your identity documents

    • Click Add Documents under Identity Proofs.
    • Pick the Document Type, then add the files (PDF, JPG or PNG, up to 10 MB). One upload can hold several files of the same type: upload each type separately.

  7. Select your identity

    • Collapse the identity panel once all information and documents have been uploaded.
    • Select the identity you created in the Select Identity picker next to the number.
    New2026-10-14 09:42
    (415) 555-0172
    Select Identity
    Harbor & Pine Plumbing (Business)1Create New
    Pick your business identity (1) in the Select Identity picker next to the number.

  8. Click Verify

    • Click Verify next to the picker to begin the authentication process.
    • If Verify doesn’t appear, the identity is missing something this number needs. The order lists it under This order requires the following updates to your identity:, each with an Upload button (and a template to download, where there is one). Add what’s missing, and Verify appears.

  9. Check your status

    • Your identity status changes to Pending.
    • A case number is assigned.
    Harbor & Pine Plumbing
    Business IdentityPending1
    PendingSGT-0010422026-10-14 09:422
    (415) 555-0172
    Harbor & Pine Plumbing (Business)
    After Verify, the identity (1) and the number (2) both show Pending, and the number gets a case number.

  10. Await confirmation

    • Verification may take up to 24 hours.
    • You’ll be notified by email once your identity is approved or if additional documentation is needed.

    If verification is successful, you receive the following email:

    Nimbata - Your new Tracking Number (14155550172) is ready!
    N
    Nimbata <support@nimbata.com>to me
    12:04 PM
    nimbata.
    The following tracking number 14155550172 is now active.To start receiving calls, don’t forget to assign a call flow
    Regards,The Nimbata Team
    If you're having trouble clicking the "Go to Tracking Numbers" button, copy and paste the URL below into your web browser: https://app.nimbata.com/tracking/numbers
    The number is active: Go to Tracking Numbers (1) to assign it a call flow.

    If verification is unsuccessful or additional information is required, you’ll receive an email with next steps. The identity’s card also shows Rejected, with the reasons inside it.

    • Click Update Identity to return to WorkspaceIdentities and upload the missing documentation.
    Failed Nimbata Tracking Number Registration
    N
    Nimbata <support@nimbata.com>to me
    12:02 PM
    nimbata.
    Registration for the following tracking number 14155550172 has failed.Reason: An ID or passport copy is required, The documents provided should match the identity detailsPlease update and re-submit your identity details by clicking the button below:
    Regards,The Nimbata Team
    The email gives the reason: fix your identity with Update Identity (1).

🎉 Once your identity is approved and your number is activated, you can assign a call flow to your tracking number.

Detailed guide: Assign a call flow
Detailed guide: Requirements by country
Detailed guide: Verify an individual

Verify an individual

Warning

This section covers identity verification for personal (non-commercial) use, with a single tracking number. For business or commercial use, follow Verify a business instead.

Certain countries require additional information to be provided to the local regulator before you can activate and use a number. These requirements are country-specific and mandatory; if verification is required, the number cannot be activated until the process is completed. Your information is handled securely and shared only with authorized parties, such as local regulators or number providers, as required by applicable legislation.

If the number you acquired falls under this category, you’ll get the same pop-up message as under Verify a business. The requirements for personal identity verification and for address verification are listed next to the number on the Identities page.

You also get an email with the number provider’s requirements and a link to the Identities page (the same email as under Verify a business).

  1. Go to Workspace > Identities

    • Click the link in the verification email, or navigate directly to WorkspaceIdentities.
    • Click Create Identity (the same button as under Verify a business).

  2. Set the use type to Personal and fill in your details

    • Change the default use type to Personal.
    • Select Business if you plan to activate more than one tracking number or use the numbers for commercial purposes.
    • Fill out the required fields, marked with an asterisk:
    1. First Name
    2. Last Name
    3. Phone number
    4. Country
    • Optionally, add the Contact Email, ID Number, Birth Date and Personal Tax Id. A personal identity has no Business Details, so no Company Name.
    • Click Create.
    Pick Personal, fill in the fields marked *, then click Create (1).

    Your identity is now created. You are ready to add your address.

  3. Create an address

    • Click your identity’s card at the top of the page to open it.
    • Click Create next to Address.
    Sam Rivera
    Personal IdentityNew
    Address:
    Identity Proofs:
    Your personal identity's card: Create (1) adds the address, and Add Documents (2) your identity documents later on.

  4. Fill in your address details

    • Enter your Street and number.
    • Enter your City.
    • Select your Country.
    • Enter your Postal Code.
    • Click Create.

    Note

    Document requirements vary by country. You will only be asked to upload documents if they are required by local regulations.

  5. Upload proof of address (if required)

    • Once you’ve added your address, Add Document appears under Address Proofs in the identity overview.
    • Under Address Proofs, click Add Document.
    • Choose the type of document you wish to upload under Document Type (1), add the file (PDF, JPG or PNG) and click Upload.
    • If the number doesn’t need a proof of address, skip to the next step.
    Pick the Document Type (1), add the file, then click Upload.

  6. Upload your identity documents

    • Click Add Documents under Identity Proofs.
    • Choose the type of document you wish to upload as proof. Accepted document types depend on local regulations and are indicated in the upload interface.

  7. Select your identity

    • Minimize the identity menu once all information and documents have been uploaded.
    • Select the identity you’ve created in the Select Identity picker next to the number.
    New2026-10-14 09:42
    (415) 555-0172
    Select Identity
    Harbor & Pine Plumbing (Business)Sam Rivera (Personal)1Create New
    Pick your personal identity (1) in the Select Identity picker next to the number.

  8. Click Verify

    • Click Verify next to the picker to begin the authentication process.
    • If Verify doesn’t appear, the identity is missing something this number needs. The order lists it under This order requires the following updates to your identity:, each with an Upload button (and a template to download, where there is one). Add what’s missing, and Verify appears.

  9. Check your status

    • Your identity status changes to Pending.
    • A case number is assigned.
    • A Pending status means your information is under review by the verification provider or local regulator.
    Sam Rivera
    Personal IdentityPending1
    PendingSGT-0010422026-10-14 09:422
    (415) 555-0172
    Sam Rivera (Personal)
    After Verify, the identity (1) and the number (2) both show Pending, and the number gets a case number.

  10. Await confirmation

    • Verification typically takes up to 24 hours, but may take longer depending on local regulations.

    Note

    While verification is pending, the tracking number cannot receive or forward calls.

    If verification is successful, you receive the same “Your new Tracking Number is ready!” email as under Verify a business.

    If verification is unsuccessful, you receive the same “Failed Nimbata Tracking Number Registration” email as under Verify a business.

    • Click Update Identity to return to WorkspaceIdentities and provide the necessary documentation.
    • If you’re unsure which documents are missing or incorrect, contact Nimbata support for guidance.

🎉 Once your identity is verified, you can activate your tracking number and assign call flows to it.

Detailed guide: Assign a call flow
Detailed guide: Requirements by country
Detailed guide: Verify a business