Articles on: Frequently Asked Questions - Tips

Why did my call got declined?

Call not assigned to a call flow

If you notice that some of your calls are not getting through to you, then check if the number has been assigned to a call flow first.

If not, then follow this guide to assign it to an existing one: https://help.nimbata.com/en/article/assign-call-flow-to-tracking-numbers-uxu7qb/

Or create a new call flow using this guide instead: https://help.nimbata.com/en/article/using-the-call-flow-builder-1731pv5/

Updated on: 18/12/2025

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