When you try to assign a call flow and see an error about country restrictions, this is expected behavior. Here's why it happens and what your options are.

1. Tracking numbers are region-specific

Tracking numbers can only be purchased or assigned in the same geographic region or country where your business (or your client's business) is legally registered.

This requirement exists to:

• Prevent misuse of numbers that could mislead callers
• Prevent disguising of call origin
• Prevent facilitation of fraudulent activities

2. Destination numbers are global

Destination number, the numbers that calls are forwarded to, can be from any country, subject to:

• Your account status
• Your plan limits
• Local telecom restrictions

This gives you the flexibility to route calls to international teams or remote call centers, while still maintaining compliance for the tracking number itself.

3. Cross-country routing on free trials

• On free trial accounts, cross-country routing between tracking numbers and destination numbers is restricted.
• Upgrading to a paid plan removes this restriction, subject to telecom regulations in the relevant countries.

🎉 In summary: tracking numbers are country-restricted by telecom compliance rules, while destination numbers can be international. If you're on a free trial and hitting this limit, upgrading your plan will give you full routing flexibility.

Detailed Guide: Business identity verification: how to activate your first tracking numbers

Detailed Guide: What is the documentation required to comply with local telecommunications regulations?

Detailed Guide: How to add a destination number

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Updated on: 28/04/2026