Certain countries require additional information before you can activate and use a tracking number. When required, this information is shared only for verification purposes and in accordance with local telecommunications regulations. If the number you acquired falls under this category, you'll see the following pop-up message:

What you'll need

Before starting, gather the following for your business identity:

• First name
• Last name
• A phone number local to your country of residence/registration
• Company name
• Identity document(s), for example: Business Registration Certificate, Trade License, Passport, or National ID
• An address (as required by local regulations)
• Proof of address, for example: Utility Bill, Phone Bill, or Rental Receipt

A copy of the pop-up message is also sent to your email for reference. You can access the identity verification page by clicking the link in the email.

1. Create your identity

Step 1. Go to Account > Identities

• Click the link in the verification email, or navigate directly to Account > Identities.
• Click + Create Identity.

Step 2. Set the use type and fill in your details

• Keep the default use type set to Business.
• Select Personal only if you are verifying a single number for non-commercial use.
• Fill out the required fields:

1. First Name
2. Last Name
3. Company Name
4. Phone Number

• Click Create.

Your identity is now created. You are ready to add your address.

2. Add your address

Step 3. Create an address

• Click + Create under the address section.

Step 4. Fill in your address details

• Enter your Street and street number.
• Enter your City.
• Select your Country.
• Enter your Postal Code.

3. Upload your documents

Step 5. Upload proof of address (if required)

• If local regulations require proof of address, this option will appear in the identity overview after you've added your address.

• Click + Add document.
• Choose the type of document you wish to upload.
• If no proof of address is required, skip to Step 6.

Step 6. Upload your identity documents

• Click + Add Documents under Identity Proofs.
• Upload the relevant identity documents.
• Select the correct document type for each upload.

4. Submit for verification

Step 7. Select your identity

• Collapse the identity panel once all information and documents have been uploaded.
• Select the identity you created.

Step 8. Click Verify

• Click Verify to begin the authentication process.

Step 9. Check your status

• Your identity status will change to Pending.
• A case number will be assigned.

Step 10. Await confirmation

• Verification may take up to 24 hours.
• You'll be notified by email once your identity is approved or if additional documentation is needed.

If verification is successful, you will receive the following email:

If verification is unsuccessful or additional information is required, you'll receive an email with next steps.

• Click Update Identity to return to Account > Identities and upload the missing documentation.

🎉 Once your identity is approved and your number is activated, you can assign a call flow to your tracking number.

Detailed Guide: How to assign tracking numbers to call flows

Detailed Guide: What is the documentation required to comply with local telecommunications regulations?

Detailed Guide: Personal identity verification: how to activate a single tracking number

Updated on: 28/04/2026