Articles on: Integrations

Slack Integration

How to use Nimbata+Slack integration

Sync your callers’ data automatically with Slack and keep your team always up to date on your latest call activity!

The Nimbata+Slack integration allows teams to communicate better and obtain real-time call insights within their preferred Slack workplace. For more information on using nimbata and Slack, read our privacy policy.

You can easily make the integration happen through your nimbata account.

First, you have to log into your account by using your nimbata credentials and then navigate to Integrations>Slack and click on "Slack" as below.

Connecting your Slack workspace to your nimbata account

After clicking on "Slack", you will redirect to the following page. Then click on "Add To Slack" button located on the top of the page.

Give permission to nimbata by clicking on "Allow" .

If the connection is done successfully the following message will appear:

This section helps you customize which calls you wish to receive based on call's outcome (All Calls/Answered Only/Not Answered Only) and call's duration.

At this step, choose the Slack Channel in which your call data will be sent.

It's time to choose the call data you wish to receive. The following list shows the most common call data our users prefer to include in the message.
You can easily remove a value by clicking on the cross symbol or change the default title. If you wish to add a value, click on the "+" symbol and complete the required fields accordingly.

An interesting value to include in the message is the Recording Link ("Rec Link") in order to listen to your recordings seamlessly.

Now, you are all set! Just test the integration by clicking on the "Send Test Event" button and Save your changes!

You will receive a push notification!

Open your Slack Channel that you previously selected and check that all your call data are there!

Here's how to uninstall the Slack + Nimbata Integration.

If you want to uninstall the Slack + Nimbata integration, all you need to do is to click on “bin” icon located at the top of your screen as below.

Updated on: 08/06/2022

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