Move a tracking number to another project

Tracking Numbers can be moved to another project, only if they are not part of an active call flow. Before attempting to move a tracking number, make sure to check it's current status. If the status appears as "In use" (as below) follow the instructions below.

Remove Tracking Number from Call Flow

Step 1. Go to Tracking > Numbers.

Step 2. Expand the groups you need to find the number you are looking for.

Step 3. Select your number and on the far right, click on the 'x' icon next to your call flow's name to release the call flow from the tracking number.

Move Tracking Number to another project

Step 1. Select the Tracking Number you want to move and click on the 'Move to different project' icon that has now become active (highlighted in blue).

Step 2. On the pop-up menu, select the project you wish to transfer the tracking number to and hit 'Move'.

And it's done! If successful, you'll receive a confirmation message about the changes you made.

Updated on: 30/07/2025