Move a tracking number to another project
Tracking Numbers can be moved to another project, only if they are not part of an active call flow. Before attempting to move a tracking number, make sure to check it's current status. If the status appears as "In use" (as below) follow the instructions below.
Step 1. Go to Tracking > Numbers
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Step 2. Make sure you are on the Tracking Numbers tab and expand the groups you need to find the number you are looking for.
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Step 3. Select your number and on the far right, click on the "x" icon next to your call flow's name to release the call flow from the tracking number.
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Step 1. Select the Tracking Number you want to move. The "Change Project" icon should now be active.
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Step 2. Click on the blue icon and select the project you wish to transfer the tracking number to.
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Step 3. Click on "Move". The tracking number has been moved to the project of your choice.
And it's done! If successful, you'll receive a confirmation message about the changes you made.
Remove Tracking Number from Call Flow
Step 1. Go to Tracking > Numbers
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Step 2. Make sure you are on the Tracking Numbers tab and expand the groups you need to find the number you are looking for.
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Step 3. Select your number and on the far right, click on the "x" icon next to your call flow's name to release the call flow from the tracking number.
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Move Tracking Number to another project
Step 1. Select the Tracking Number you want to move. The "Change Project" icon should now be active.
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Step 2. Click on the blue icon and select the project you wish to transfer the tracking number to.
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Step 3. Click on "Move". The tracking number has been moved to the project of your choice.
And it's done! If successful, you'll receive a confirmation message about the changes you made.
Updated on: 26/11/2024
Thank you!