Voicemail captures a message from callers when no one answers.

You define a custom audio greeting the caller hears, choose whether voicemail activates immediately or only after a timeout, and access all recordings from your activity log.

Set up voicemail

Step 1. Open the Call Flow Builder

• Go to Tracking > Call Flows.
• Click Create to start a new call flow, or click an existing call flow to add voicemail to it.

Step 2. Add the Voicemail routing action

• Click the + button below the Dial destination.
• Select Voice Mail from the Routing Options menu.

Step 3. Configure the voicemail greeting

• Choose Default system audio or upload your own file via the Media Library.
• Optionally adjust the Call Timeout; how long the Dial rings before voicemail picks up (default: 30 seconds; range: 10-60 seconds in 5-second increments).

Listen to voicemails

Step 4. Open the Calls activity log

• Go to Activity > Calls.

Step 5. Play a voicemail recording

• Find the call in the list and locate the Recording column.
• Use the recording player at the bottom right of the screen to play, download, copy a link, or adjust playback speed.

Optional: create a saved Voicemail view

If you receive voicemails regularly, save a filtered view for quick access.

Step 6. Filter your All Calls view and save it

• In Activity > Calls, apply a filter for voicemail recordings.
• Click Save as, name the view (e.g. "Voicemail Recordings")
• Click Save.

🎉 Done. Voicemails are captured automatically whenever a call goes unanswered and will appear in your Calls log.

Detailed Guide: Template: how to set up and listen to voicemails

Detailed Guide: How to access the media library

Detailed Guide: How to assign tracking numbers to call flows

Updated on: 01/04/2026