How to enable a call recording (transcriptions)

Get access to a searchable database containing all call recordings of your customer interactions, call handling, and other relevant information.

Train your team: Recordings can be used to train new employees and coach existing ones.
Improve customer strategies: Analyze call recordings for insights into customer preferences, pain points, and trends.
Create higher-quality CX: Record Calls and monitor the quality of customer interactions.
Be compliant and precise: Recordings can be used to keep records of conversations, transactions, or agreements.

Step 1. Go to Tracking > Call Flows and click on the '+ Add' symbol to start a new call flow.

Otherwise, click on the call flow you want to add the call recording feature.

Step 2. Click on the '+' button under 'New Call' select 'Record' from the call-flow action menu.

🎉 Now, you are all set! You can also select to Transcribe the conversation by simply checking the box.

Updated on: 04/08/2025

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