How to enable a call recording

To use the templated setup instead, see: Template: how to enable a call recording.

IMPORTANT: In EU countries, recording calls requires the caller's explicit consent before the recording begins. An opt-out option alone is not sufficient. Use a Call Greeting to play a consent message before the call connects.

The Record add-on automatically records every inbound call on the call flow.

Recordings are stored in your account and accessible from the Calls activity log for review, download, or sharing.

Step 1. Open the Call Flow Builder

Go to Tracking > Call Flows.
Click Create to start a new call flow, or click an existing call flow to add recording to it.

Step 2. Add the Record action

Click the + button under New Call.
Select Record from the Add-ons menu.

🎉 Done. Every call on this flow will now be recorded automatically.

Detailed Guide: Template: how to enable a call recording

Detailed Guide: How to allow customers to stop call recordings

Detailed Guide: How to listen to call recordings

Detailed Guide: How to assign tracking numbers to call flows

Updated on: 01/04/2026

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