How to enable a Call Recording
Call Recordings - Revisit every conversation with call recording
Get access to a searchable database containing all call recordings of your customer interactions, call handling, and other relevant information.
- Train your team: Recordings can be used to train new employees and coach existing ones.
- Improve customer strategies: Analyze call recordings for insights into customer preferences, pain points, and trends.
- Create higher-quality CX: Record Calls and monitor the quality of customer interactions.
- Be compliant and precise: Recordings can be used to keep records of conversations, transactions, or agreements.
Set up Call Recording
Step 1. Go to Tracking > Call Flows and click on the '+ Add' symbol to start a new call flow.
Otherwise, click on the call flow you want to add the call recording feature.
Step 2. Click on the '+' button under 'New Call' select 'Record' from the call-flow action menu.
🎉 Now, you are all set! You can also select to Transcribe the conversation by simply checking the box.
Updated on: 01/08/2025
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