Time of day: how to forward calls to different destinations

The Time of Day filter lets you route calls to different destinations depending on when they arrive.

E.g. Business-hours calls to your sales team and after-hours calls to voicemail or an on-call mobile.

Step 1. Open the Call Flow Builder

• Go to Tracking > Call Flows.
• Click + Add.

Step 2. Add the Time of Day filter

• Click the + button on the canvas.
• Select Time of Day from the Filters menu.

Step 3. Duplicate the Time of Day block

• Click the blue + button next to the first Time of Day block to duplicate it.

Step 4. Add a Dial action to the second branch

• Click the + on the red line of the duplicate branch.
• Select Dial.

Step 5. Configure time ranges and destinations

• On each Time of Day block, set the start and end time for that branch (e.g. 09:00-18:00 for business hours, 18:00-09:00 for after hours).
• On each Dial action, select the destination number for that time window.

🎉 Done. Calls will now be forwarded to the correct destination based on the time they arrive.

Detailed Guide: Day of the week: how to forward calls to different destinations

Detailed Guide: How to assign tracking numbers to call flows

Updated on: 01/04/2026