Articles on: Dashboard & Reports

Filtering Reports

Navigate to "Analytics" and select among Acquisition, Call Behavior, and Visit Behavior reports.

Enable the "Tracking Number or the "Source", on the left of the filters.

Select the period you want to track and click on "Apply".

Apply the filters you wish by clicking on the filter icon.

You can filter:

- The Call Outcome (Answered, Unanswered, Blocked)
- The Sources 
- The Tracking Numbers used
- The Call Type (Regular, Multi, Priority, Weighted)
- The Post-call action
- All Callers or New ones 
- The Duration of the call (min 0 secs, max 120 min)
- The Calling Countries 
- The Destinations
- The calls with a specific rating

Click on "Apply". In case you want to reset the applied filters, click on "Reset".

Updated on: 22/11/2021

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