Filtering your reports and dashboards

Whether you're focusing on specific time periods or narrowing down data based on call outcomes, sources, or other criteria, this guide will walk you through the simple steps to customize your analysis and uncover valuable trends in no time.

How to filter your data

Step 1. Go to  Analytics and select any of the reports. For the purposes of this example, we will choose Trends.



Step 2. Select the period you want to track and click on "Apply".




Step 3. Apply the filters you wish by clicking on the filter icon.


You can filter:

- The Call Outcome (Answered, Unanswered, Blocked)
- The Sources 
- The Tracking Numbers used
- The Call Type (Regular, Multi, Priority, Weighted)
- The Post-call action
- All Callers or New ones 
- The Duration of the call (min 0 secs, max 120 min)
- The Calling Countries 
- The Destinations
- The calls with a specific rating



Step 5. Click on "Apply", and you're ready! 🎉


And that's it! Now you know how to apply filters in your dashboards!

Updated on: 08/01/2025