Email Notifications (for Brands)
Receive E-mail Notifications for your inbound calls.
Setup can be configured so that you are only notified when a call is not answered or a specific condition has been reached.
Navigate to "Integrations > Gallery > Email Notifications" and click on "Email Notifications".
Enter the e-mail address or addresses for which you wish to receive notifications and choose whether the logo will appear on the heading or not.
Configure your setup for Inbound Call Notifications.
First, select which calls should be sent.
Our default option includes all calls but you can easily filter which calls will be sent by creating a new trigger or use an existing one.
Choose the subject that will be displayed on the email you send. You can also use dynamically populated variables as such:
To display the Tracking Number that was called use - %tracking_number%
To display the Call Outcome use - %call_outcome%
To display the Caller Id use - %caller_id%
Customize the message (Greeting Text) to be sent out.
If you have call recording enabled, select if you wish to include a link to the recording
Configure your setup for Inbound SMS Notifications.
Choose whether you want to receive Emails for SMs or not.
Choose the subject that will be displayed on the email you send. You can also use dynamically populated variables as such:
To display the Tracking Number that was called use - %tracking_number%
To display the Call Outcome use - %call_outcome%
To display the Caller Id use - %caller_id%
Customize the message (Greeting Text) to be sent out.
Press "Save" right and down on the screen.
Notifications for new calls will be sent each time a call is placed in one of your tracking numbers under your account.
Updated on: 22/09/2022
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