Email Notifications (for Brands)
Receive E-mail Notifications for your inbound calls.
Setup can be configured so that you are only notified when a call is not answered or a specific condition has been reached.
Navigate to "Integrations > Email Notifications"
There are more than a couple options you can configure here to achieve your desired result
Enter the e-mail address or addresses for which you wish to receive notifications. Check the send separate email to each recipient to send email notifications to individuals, not in cc.
Configure your setup for Inbound Call Notifications.
First, select which calls should be sent.
Our default option includes all calls but you can easily filter which calls will be sent by creating a new trigger or use an existing one.
Choose the subject that will be displayed on the email you send. You can also use dynamically populated variables as such:
To display the Tracking Number that was called use - %tracking_number%
To display the Tracking Number friendly name use - %tracking_friendly_name%
To display the Destination Number that was called use - %destination_number%
To display the Destination Number friendly name use - %destination_friendly_name%
To display the Call Outcome use - %call_outcome%
To display the Caller Id use - %caller_id%
To display the Caller Name use - %caller_name%
Customize the message (Greeting Text) to be sent out.
If you have call recording enabled, select if you wish to include a link to the recording
Choose if you want to display the logo or not
Add even more call details to your email body:
Press "Save" right and down on the screen.
Notifications for new calls will be sent each time a call is placed in one of your tracking numbers under your account.
Updated on: 12/07/2023