Smooth operations with call capping

What is call capping?

Call capping is a feature that lets you set a maximum limit on the number of calls a tracking number can receive within a specific timeframe. This helps you manage incoming call volume, control advertising spend, and make sure you don’t exceed your capacity to handle phone leads.

When call capping is active, Nimbata will stop routing calls to the destination number once the set limit is reached for that period. You can combine call capping with advanced routing features like weighted or sequential call distribution for better handling of calls across teams or departments.

How to enable call capping

Follow these steps to set a call cap on a destination number:

Step 1. Go to Tracking > Destinations in your Nimbata dashboard.

Step 2. Click on the 'Call Capping' button on the upper right corner.

Step 3. A 'Capping' column with a toggle button for each destination number will appear. Toggle the button on for the destination number(s) you wish to place a call cap on.

Step 4. Click on the pencil icon to set the call limit you want and click 'Apply'.

That was it! Now, you have a maximum limit on incoming calls for your destination numbers. You can change that any time you want.

Updated on: 18/12/2025