Can I create a workflow for missed calls?

Setting up a missed call workflow

Missing a call happens. Whether you’re stuck on another line, dealing with a technical glitch, or it's just after-hours, you can't always be there to pick up.

The goal is to make sure that when you do miss a call, you know about it instantly so you can save the lead.

How it works

The simplest setup is a templated Missed Call Email Alert workflow: https://help.nimbata.com/en/article/template-how-to-create-a-missed-call-email-alert-workflow-ifctoi/

Alternatively, you can manually create a workflow that triggers the moment a call goes unanswered and sends an alert directly to your email or phone.

The setup is as follows:

Step 1. Go to 'Workflows' and click on '+ Create'.

Step 2. In the Create a New Workflow menu, select 'From Scratch'.

Step 3. Once inside the workflow, click the '+' plus sign.

Step 4. Select 'Call Outcome' under the Call Details sub-menu, pick 'Not Answered', and hit 'OK'.

Step 5. Click on the plus sign again and select 'Perform action'. Then, hover down to the Integrations sub-menu and select 'Email Notifications'.

If you need help setting up your Email Notifications, follow this guide: https://help.nimbata.com/en/article/email-notifications-how-to-set-them-up-in-nimbata-1tlmrc4/

Your missed calls workflow is ready:

Updated on: 10/03/2026

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