Articles on: Compliance & Number Verification

Why can't I assign a call flow to a destination number in a different country?

Can't assign a call flow to a tracking number or destination number from a different country

For security and compliance reasons, free trial accounts cannot assign call flows with destination numbers in countries different from the country where the tracking number originates.

Tracking numbers (region/country-specific)

In accordance with telecom compliance requirements and industry best practices, tracking numbers can only be purchased or assigned in the same geographic region or country where your business (or your client’s business) is legally registered. This requirement helps prevent misuse of numbers that could otherwise be used to mislead callers, disguise call origin, or facilitate fraudulent activities.

These requirements may be enforced by local regulators, number providers, or platform-level restrictions within Nimbata.

Destination numbers (global)

While tracking numbers must be tied to your registered business location, destination numbers (the numbers that calls are forwarded to) can be from any country, subject to account status, plan limits, and local telecom restrictions. This gives you flexibility to route calls to international teams or remote call centers while still maintaining compliance with local telecom regulations for the tracking number itself.

In summary:

Tracking numbers are restricted by country or region due to telecom compliance.
Destination numbers can be international, but cross-country routing may be limited on free trials.

Updated on: 16/02/2026

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