Template: how to set up and listen to voicemails

Voicemail captures a message from callers when no one answers.

The template creates a ready-made call flow with Dial and Voicemail already wired together; just assign a destination number and you're live.

Step 1. Open the template picker

• Go to Tracking > Call Flows.
• Click Create.
• Select From Template.

Step 2. Choose the Voicemail Call Flow template

• Hover over Voicemail Call Flow.
• Click Use template.

Step 3. Select your destination number

• The template is created and named automatically.
• Click the Dial action and select the destination number you want calls forwarded to before voicemail activates.

🎉 Your Voicemail Call Flow is ready. Assign it to a tracking number under Tracking > Numbers to go live.

Detailed Guide: How to assign tracking numbers to call flows

Detailed Guide: How to access the media library

Updated on: 01/04/2026