Articles on: Call Flow Features

Template: How to set up and listen to Voicemails

This guide shows you how to create a templated call flow with Voicemail. To set this up manually, follow this guide instead: https://help.nimbata.com/en/article/how-to-set-up-and-listen-to-voicemails-ts6ehv/

Voicemail

Voicemails let you set up a custom voice greeting that callers hear before leaving a message. Decide whether to direct calls straight to voicemail or when there's no answer. The recorded messages are saved in your call tracking account for you to review.

Capture Missed Opportunities: Voicemail is your safety net for capturing important calls and potential leads, even when you can’t answer the phone right away.
Collect Lead Information: Voicemails allow callers to leave contact details and specific inquiries, facilitating the collection of valuable lead information.
After-Hours Lead Management: Perfect for handling leads after regular hours, ensuring accessibility around the clock.

Set up Voicemails

Step 1. Go to Tracking > Call Flows and click on 'Create'.

Step 2. In the Create a New Call Flow menu, select 'From Template'.

Step 3. In the Call Flow Templates menu, hover over to 'Voicemail Call Flow' and click on 'Use template'.

Step 4. Your Voicemail Call Flow is ready!

Updated on: 23/12/2025

Was this article helpful?

Thank you!