Articles on: Call Flow Features

Template: How to enable Weighted Call Routing

This guide shows you how to create a templated call flow with Weighted Call Routing. To set this up manually, follow this guide instead: https://help.nimbata.com/en/article/how-to-enable-weighted-call-routing-1kr8mni/

Weighted Routing

Weighted ringing offers the following advantages to businesses who want to improve how they route calls:

Skill-based routing: You can assign weights based on agent skills and expertise. Agents with a higher score receive calls related to that topic.
Workload balancing: Weighted ringing helps distribute calls more evenly among agents, creating balanced workloads between agents.
Agent specialization: Help your agents specialize in a specific area so they can better handle complex inquiries.

How to enable Weighted Ringing

Step 1. Go to Tracking > Call Flows and click on 'Create'.

Step 2. In the Create a New Call Flow menu, select 'From Template'.

Step 3. In the Call Flow Templates menu, hover over to 'Weighted Call Flow' and click on 'Use template'.

Step 4. Your Weighted Call Flow has been created and automatically named. All you have to do is select the destination numbers and you're good to go!

Step 5. Your Weighted Call Flow is ready!

Updated on: 23/12/2025

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