Template: how to enable sequential call routing

Sequential call routing directs incoming calls to your team one by one, in a defined order.

If the first person doesn't answer, the call automatically moves to the next, and so on, until someone picks up or the flow reaches its end.

Step 1. Open the template picker

• Go to Tracking > Call Flows.
• Click Create.
• Select From Template.

Step 2. Choose the Sequential Call Flow template

• Hover over Sequential Call Flow.
• Click Use template.

Step 3. Select your destination numbers

• The template is created and named automatically.
• Click each destination slot and select the numbers you want calls routed to.

🎉 Your Sequential Call Flow is ready. Assign it to a tracking number under Tracking > Numbers to go live.

Detailed Guide: How to assign tracking numbers to call flows

Detailed Guide: How to redirect unanswered calls to different destinations

Updated on: 01/04/2026