Template: how to enable a call recording

To build this call flow manually using the full Call Flow Builder instead, see: How to enable a call recording.

IMPORTANT: In EU countries, recording calls requires the caller's explicit consent before the recording begins. An opt-out option alone is not sufficient. Use a Call Greeting to play a consent message before the call connects.

The Simple with Recording template creates a call flow with Record and Dial already wired together; just select a destination number and you're live.

Step 1. Open the template picker

Go to Tracking > Call Flows.
Click Create.
Select From Template.

Step 2. Choose the Simple with Recording template

Hover over Simple with Recording.
Click Use template.

Step 3. Select your destination number

The template is created and named automatically.
Click the Dial action and select the destination number you want calls forwarded to.

🎉 Your call recording flow is ready. Assign it to a tracking number under Tracking > Numbers to go live.

Detailed Guide: How to assign tracking numbers to call flows

Detailed Guide: How to allow customers to stop call recordings

Detailed Guide: How to listen to call recordings

Updated on: 01/04/2026

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