Articles on: Call Flow Features

Template: How to enable a Call Recording

This guide shows you how to create a templated call flow with Call Recording. To set this up manually, follow this guide instead: https://help.nimbata.com/en/article/how-to-enable-a-call-recording-1dtkuq8/

Call Recordings

Get access to a searchable database containing all call recordings of your customer interactions, call handling, and other relevant information.

**Train your team: **Recordings can be used to train new employees and coach existing ones.
**Improve customer strategies: **Analyze call recordings for insights into customer preferences, pain points, and trends.
**Create higher-quality CX: **Record calls and monitor the quality of customer interactions.
**Be compliant and precise: **Recordings can be used to keep records of conversations, transactions, or agreements.

Set up Call Recording

Step 1. Go to Tracking > Call Flows and click on 'Create'.

Step 2. In the Create a New Call Flow menu, select 'From Template'.

Step 3. In the Call Flow Templates menu, hover over to 'Simple with recording' and click on 'Use template'.

Step 4. Your Simple with recording Call Flow has been created and automatically named. All you have to do is select the destination number and you're good to go!

Step 5. Your Call Recording Call Flow is ready!

Updated on: 23/12/2025

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