Template: How to add Call Whispers

Whispers

Whispers are brief custom audio messages that your agents hear upon answering the phone. They equip your agents with crucial information about the incoming call before interacting with the caller. This info can cover details like the caller’s identity, the call source (like a marketing campaign or a specific phone line), the purpose of the inquiry, or any other pertinent context. Call whispers act as a swift briefing or reminder, empowering agents to customize their responses and handle the call more efficiently.

For example, f you're using a tracking number exclusively for a radio advertisement, when callers use this specific tracking number to reach you, your agents will hear "Call comes from Christmas Radio Campaign." Briefing your agents on the origin of the call can assist them in providing more tailored assistance.

Set up Whispers

Step 1. Go to Tracking > Call Flows and click on 'Create'.

Step 2. In the Create a New Call Flow menu, select 'From Template'.

Step 3. In the Call Flow Templates menu, hover over to 'Simple with whisper' and click on 'Use template'.

Step 4. Your Simple with whisper Call Flow has been created and automatically named. All you have to do is select the destination number and you're good to go!

Step 5. Your Whisper Call Flow is ready!

Updated on: 23/12/2025