Template: how to add call whispers
To build this call flow manually using the full Call Flow Builder instead, see: How to add call whispers.
A Whisper is a short audio message played only to the agent the moment they pick up, giving them instant context, such as which campaign or tracking number the call came from, before they speak to the caller.
Step 1. Open the template picker
- Go to Tracking > Call Flows.
- Click Create.
- Select From Template.
Step 2. Choose the Simple with Whisper template
- Hover over Simple with Whisper.
- Click Use template.
Step 3. Select your destination number
- The template is created and named automatically.
- Click the Dial action and select the destination number you want calls forwarded to.
🎉 Your call flow with whisper is ready. Assign it to a tracking number under Tracking > Numbers to go live.
Detailed Guide: How to assign tracking numbers to call flows
Detailed Guide: How to access the media library
Updated on: 01/04/2026
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