Template: how to add a keypad entry (IVR)

Keypad Entry (IVR) lets callers press a digit to reach a specific destination.

Use it to route callers to the right department, screen out robocalls, or confirm caller intent before connecting.

Step 1. Open the template picker

• Go to Tracking > Call Flows.
• Click Create.
• Select From Template.

Step 2. Choose the IVR Call Flow template

• Hover over IVR Call Flow.
• Click Use template.

Step 3. Select your destination numbers

• The template is created and named automatically.
• Click each destination slot and select the number for each digit branch.

🎉 Your IVR Call Flow is ready. Assign it to a tracking number under Tracking > Numbers to go live.

Detailed Guide: How to assign tracking numbers to call flows

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Updated on: 01/04/2026