Articles on: Call Flow Features

Template: How to add a Keypad Entry (IVR)

This guide shows you how to create a templated call flow with Keypad Entry (IVR). To set this up manually, follow this guide instead: https://help.nimbata.com/en/article/how-to-add-a-keypad-entry-ivr-lld4g6/

Keypad Entry (IVR)

Use IVR to direct callers to the right department or information fast. The keypad entry feature lets you setup rules and assign digits to connect callers to a specific destination.

Connect callers to the right person: IVRs direct callers to the right destination, phasing out manual call transfers.
Block robocalls: To stop robocalls you can implement a feature called a 'Call Screening' system, which is when the caller has to press a digit before proceeding.
Route calls to different numbers based on key pressed: Use the keypad entry to drive leads to the appropriate destination by having them click the corresponding digit.

Set up keypad entry

Step 1. Go to Tracking > Call Flows and click on 'Create'.

Step 2. In the Create a New Call Flow menu, select 'From Template'.

Step 3. In the Call Flow Templates menu, scroll to the bottom and click on 'Use template' under 'IVR Call Flow'.

Step 4. Your IVR Call Flow has been created and automatically named. All you have to do is select the destination numbers and you're good to go!

Step 5. Your IVR Call Flow is ready!

Updated on: 23/12/2025

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