How to redirect unanswered calls to different destinations

When a call goes unanswered at the first destination, Sequential routing automatically moves it to the next number on your list.

Each destination rings for a defined number of seconds before the call advances; reducing missed calls without requiring any manual intervention.

Step 1. Open the Call Flow Builder

• Go to Tracking > Call Flows.
• Click + Add to create a new call flow, or click an existing one to edit it.

Step 2. Switch the Dial action to Sequential

• Click the three-dot menu on the top-right of the Dial block.
• Select Change to Sequential.

Step 3. Add your destination numbers

• Click Select Destinations and add all the numbers you want calls to try in sequence.

Step 4. Set the ring time per destination

• Choose how many seconds the call rings at each destination before advancing to the next.
• Optionally rename the call flow for easy identification.

Step 5. Assign the call flow to tracking numbers

• Go to Tracking > Numbers.
• Assign the call flow to the relevant tracking numbers.

🎉 Done. Unanswered calls will now automatically try the next destination in your sequence.

Detailed Guide: How to enable sequential call routing

Detailed Guide: How to set up and listen to voicemails

Detailed Guide: How to assign tracking numbers to call flows

Updated on: 01/04/2026