How to let customers stop call recordings

Sometimes, letting a customer choose whether or not they want their call recorded can benefit you since it:

Enhances caller trust and comfort by offering the ability to stop recording, businesses can create a more comfortable and accommodating customer experience.
Adheres to strict privacy laws in regions such as Europe (GDPR) and California (CCPA), which require businesses to obtain consent before recording calls.
Encourages honest communication. Customers feel at ease to speak freely, especially on private matters, when they know they can pause or stop a recording.

Let's see now how you can enable this option for your callers.

Step 1. Go to Tracking > Call Flows.

Step 2. Select a call flow that already uses the transcription feature.

Step 3. Find the 'Record' feature and select a key number from the drop-down menu.

Step 4. Add a call greeting with a message that will inform your caller how to disable call recording.

Step 5. Finish editing or creating your call flow. If it's a new one, don't forget to assign it to a tracking number!

And that was it! Now, your callers can choose whether or not they want their call to be recorder.

Updated on: 04/08/2025

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