How to allow customers to stop call recordings

Giving callers the option to stop a recording builds trust, supports compliance with privacy laws such as GDPR and CCPA, and encourages more open conversation.

When enabled, callers press a designated key during the call to stop the recording.

Step 1. Open the call flow that uses recording

• Go to Tracking > Call Flows.
• Click the call flow that already has the Record action enabled.

Step 2. Set the stop-recording key on the Record action

• Find the Record block in the call flow.
• Open the dropdown and select the key number the caller must press to stop the recording.

Step 3. Add a greeting that tells callers how to stop the recording

• Add a Greeting action before the Dial.
• Record or type a message informing callers of the key they can press.
• E.g. "This call may be recorded. Press 9 at any time to stop recording."

Step 4. Save and assign the call flow

• Save the call flow.
• If this is a new flow, go to Tracking > Numbers and assign it to the relevant tracking numbers.

🎉 Done. Callers can now press the designated key at any time during the call to stop the recording.

Detailed Guide: How to enable a call recording

Detailed Guide: How to set up call greetings

Detailed Guide: How to assign tracking numbers to call flows

Updated on: 01/04/2026