How do I forward calls to different destinations based on the time of day?

Do you need to route incoming calls differently during and outside of business hours, lunch breaks, or time with family and friends?

With Nimbata, you can easily set up time-based call routing to forward calls to the right destination based on the time of day they come in.

Follow the instructions below to successfully route your calls to different numbers:

Requirements: Available to Pro, Marketing, and Agency users.

Setting up multiple call flows requires you to have an active subscription with any of our three paid plans. The free plan offers 1 call flow.

Call routing based on Time of Day

Step 1. Select 'Call Flows' under 'Tracking' from the left-side menu on the Nimbata app homepage.

Step 2. Click on the '+Add' button to open the Call Flow Builder.

Step 3. Once in the Call Flow Builder, click on the '+' plus sign in the middle to open up the Call-Flow Action menu.

Step 4. On the Call-Flow Action menu, select 'Time of Day' under the 'Filters' sub-menu.

Step 5. Now that your first Time of Day instance has been created, click on the blue '+' plus sign next to it to duplicate it.

Step 6. Populate the duplicate Time of Day action with a Dial action by clicking on the '+' plus sign on the red line, and selecting 'Dial' from the Call-Flow Action menu.

Step 7. Adjust the times on the Time of Day blocks to suit your business/busy/free hours, and then select the phone number destination for each time block.

That's all! You're done setting up your Time of Day call routing!

Updated on: 13/06/2025