Business Identity Verification: How to activate your first tracking numbers

Certain countries require additional information before you can activate and use a tracking number. When required, this information is shared only for verification purposes and in accordance with local telecommunications regulations.

If the number you acquired falls under this category, you’ll see the following pop-up message:

To verify your business identity, you may be asked for:

1. First name
2. Last name
3. A phone number local to your country of residence/registration
4. Company name
5. Identity document(s) (for example: Business Registration Certificate, Trade License, Passport, National ID)
6. An address (as required by local regulations)
7. Proof of address (for example: Utility Bill, Phone Bill, Rental Receipt)

A copy of this message is also sent to your email for reference. You can access the identity verification page by clicking the link in the email.

Step 1. Once you have the required information, click the link in the email or go to Account > Identities. Then click + Create Identity.

Step 2. Keep the default use type set to 'Business'. Select 'Personal' only if you are verifying a single number for non-commercial use.

Fill out the required details:

1. First Name
2. Last Name
3. Company Name
4. Phone Number

When ready click on the 'Create' button. This will create your identity. You are now ready to add your address.

Step 3. Click on "+ Create" to add your address.

Step 4. On the pop-up window, fill out your:

1. Street and street number
2. City
3. Country
4. Postal Code

Step 5. If local regulations require you to upload proof of address, this will show up in the identity overview after you've added your address:

Click on '+ Add document' and choose the type of document you wish to upload. If no proof of address is required, skip to step 6.

Step 6. Follow the same procedure to upload the documents required to authenticate your identity.

1. Click on '+ Add Documents' under Identify Proofs.
2. Upload the relevant identity documents.

3. Select the correct document type for each upload.

Step 7. When all information and documents have been uploaded, collapse the identity panel and select the identity you created.

Step 8. Click on 'Verify' to begin the authentication process.

Step 9. Your identity status will change to Pending, and a case number will be assigned.

Step 10. Verification may take up to 24 hours. You’ll be notified by email once your identity is approved or if additional documentation is needed.

1. In the event of successful activation, you will receive the following email:

2. If verification is unsuccessful or additional information is required, you’ll receive an email with next steps. Click Update Identity to return to Account > Identities and upload the missing documentation.

Click on 'Update Identity' to head back to the identities section and provide the necessary documentation.

Updated on: 16/02/2026