Template: How to create a Missed Call Email Alert workflow

Missed Call Email Alert

Missed calls happen whether you’re busy, dealing with technical issues, or simply away from the phone. A Missed Call Email Alert workflow makes sure you find out immediately, so you can follow up fast and avoid losing leads. In this workflow, Nimbata triggers an email notification when a call ends as not answered, and sends it to your connected email recipient(s). With a Missed Call Email Alert workflow, you can:

• Get notified instantly every time a call is missed, so no lead slips through the cracks
• Route alerts to the right people (you, your team, or your client) with the call details included
• Add extra filtering criteria (source, time of day, caller type, etc.) so alerts fire only when it matters

How to create a Missed Call Email Alert workflow

Step 1. Go to Workflows and click on 'Create'.

Step 2. In the Create a New Workflow menu, select 'From Template'.

Step 3. In the Workflow Templates menu, hover over to 'Missed Call Email Alert' and click on 'Use template'.

Step 4. On the 'Email Notifications' menu that pops up, create and/or select the specific email configuration you want to include in this workflow and click the 'OK' button.

Step 5. Your Missed Call Email Alert workflow has been created and automatically named. To activate it:

EITHER:

• Click on the 'Enable' button at the top-right corner:

OR:

Head back to the main Workflows menu and look for your workflow titled 'Missed Call Email Alert'. Hover over to the turned off toggle button and toggle it on. Nimbata will notify you that you have successfully enabled your workflow with the message 'Workflow "Missed Call Email Alert" was successfully enabled.'

That's it - you're all set!

Updated on: 29/12/2025