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How to port your existing phone numbers to Nimbata

Porting your existing phone numbers to Nimbata allows you to use your familiar business numbers as tracking numbers, ensuring continuity while gaining call analytics.


Step 1. Initiate the porting request


Because porting requires coordination with your current carrier, you must reach out to the Nimbata support team to start the process.


  • Head over to https://www.nimbata.com/contact to reach the Nimbata support team.
  • Provide your current carrier details, the phone numbers to be ported, and proof of ownership.


Step 2. Prepare for the transfer


  • Do not cancel your service with your current carrier during the porting process.
  • Gather the documentation required by your country to verify ownership of the numbers.


For the documents required for your country: https://help.nimbata.com/en/article/what-is-the-documentationinformation-required-to-comply-with-local-telecommunications-regulations-1ry94vi/


Step 3. Set up call routing


Once the porting is successful, configure your numbers in Nimbata:


Define your destination

  • Go to Tracking > Destinations.
  • Click '+ Add'.
  • Fill in the number where calls should be forwarded and give it a name.
  • Click 'Add Destination'.


Create a call flow


Assign your numbers

  • Go to Tracking > Numbers.
  • Click on the 'Select a call flow' field next to your ported number.
  • Select the call flow you just created.


Step 4. Enable the DNI script (optional)


If you want to use your ported numbers for website tracking:


For the full DNI setup guide: https://help.nimbata.com/en/article/dni-script-101-how-to-install-and-configure-it-1l7zt51/


🎉 That's it. Your ported numbers are now live in Nimbata and ready to track calls.

Updated on: 30/03/2026

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