How do I port my existing phone numbers to Nimbata?
About porting your phone numbers to Nimbata
Porting your existing phone numbers to Nimbata allows you to use your familiar business numbers as tracking numbers, ensuring continuity while gaining call analytics. Porting is handled as a service to transfer ownership from your current carrier to Nimbata.
Here is the process for porting numbers to Nimbata:
1. Initiate the porting request
- Contact Support: Because porting requires coordination with your current carrier, you must reach out to the Nimbata support team to initiate the process. Head over to https://www.nimbata.com/contact to do so.
- Provide Information: You will need to provide your current carrier details, the phone numbers to be ported, and proof of ownership.
2. Prepare for the transfer
- Keep Services Active: Do not cancel your service with your current carrier during the porting process. The number must be active to be transferred.
- Documentation: Be prepared to provide the documentation required by your country of residence to verify ownership of the numbers and regulatory compliance with local telecommunications regulations. You can find all documents needed for your country here: https://help.nimbata.com/en/article/what-is-the-documentationinformation-required-to-comply-with-local-telecommunications-regulations-1ry94vi/
3. Set up call routing, post-porting
Once the porting is successful, you will configure the numbers within the Nimbata dashboard:
- Define Destination: In Tracking > Destinations, set the number where calls to your ported number should be forwarded (your actual business line).
- Create Call Flows: Go to Tracking > Call Flows to define how calls are handled (e.g., adding recordings, whispers, or voicemail).
- Assign Numbers: Assign your newly ported numbers to these call flows in Tracking > Numbers.
4. Implementation
Dynamic Number Insertion (DNI): If you want to use these numbers for website tracking, add the Nimbata tracking script or use the WordPress plugin to enable DNI, which swaps your numbers based on the user's source.
And you're good to go!
Updated on: 22/01/2026
Thank you!