Call summaries vs. call transcripts in Nimbata

Explaining the difference between call summaries and call transcripts

When you enable call transcriptions in Nimbata, you gain two ways to review what was said during a call - call transcripts and call summaries. Each serves a different purpose and provides different levels of detail. TL;DR:

Call transcripts are the full text of the conversation, written word-for-word
Call summaries are shorter overviews derived from the transcript
Both help you understand calls without listening to the full audio recording

Below is what each one is and how they differ.

1. Call transcripts

A call transcript is the full written version of the conversation between the caller and your team. Nimbata uses transcription technology to convert the spoken words into text that you can read in the app. Transcripts let you:

See every word spoken during the call
Search or scan for specific text or keywords
Understand context without replaying the audio

Use call transcripts when you need:

Access to the full conversation text
To perform a deep review or audits
To find mentions of specific words and/or phrases

You can access call transcripts from the Activity > Calls list and opening the call details.

Note: Call Transcripts are generated directly from the call audio recording itself.

2. Call summaries

A call summary is a brief overview of the call based on the full transcript. In Nimbata, summaries are automatically generated from the transcript and designed to highlight the key points of the conversation. Summaries help you:

Quickly understand the main topic or outcome of a call
Save time when reviewing large volumes of calls
Get context without reading the entire transcript

Use call summaries when you need:

Key points of a call only
To gain access to quick insights about what was said
An overview of the language used

You can access call summaries from the Activity > Calls list and opening the call details.

Use transcripts when you need exact wording or want to analyze nuances. Use summaries when you just want to understand what happened without all the details.

Note: Call Summaries are derived from Call Transcripts, which in turn come from the audio recording itself.

Call Summaries and Transcriptions Availability Notice

Transcriptions and summaries are available only after you enable the call transcriptions feature. To activate it, visit the following guide: https://help.nimbata.com/en/article/transcribe-calls-how-to-activate-ai-call-transcriptions-and-summaries-bmjguu/

They are not retroactive; they apply only to calls after the feature is active.

Updated on: 16/02/2026

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