# Regulatory requirements Some countries require identity and/or address documentation before local tracking numbers can be activated, and tracking numbers are tied to the country where your business is registered. This page lists the requirements by country and explains what that means for routing calls abroad. ## Requirements by country > **Tip:** To activate tracking numbers in countries that require documentation, follow [Verify a business](https://help.nimbata.com/workspace/identity-verification#verify-a-business). Some countries require identity and/or address documentation before local tracking numbers can be activated. These requirements are set by local telecommunications regulations and may vary by number type (local, national, mobile, toll-free). Below is a provider-supplied list of countries where user registration requirements apply, along with the documentation typically requested for number activation. ### How to use this list - Find your country and number type (e.g., Local, National, Mobile, Toll-free). - Prepare the documents listed under **identity verification** and **address verification**. - If a country mentions additional items (e.g., LOA, Tripartite Agreement, registration form), those are required for that number type. **Notes** 1. **Requirements can change, and additional documentation may be requested during verification.** 2. **"Number provided online is demo" means the example number shown is for demonstration and cannot be activated as-is.** ### Albania Local **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Registration process cannot be performed under personal details. ### Anguilla National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Anguilla letter of authorization (LOA)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for Anguilla National number(s) is up to 4 weeks. ### Antigua and Barbuda National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Antigua and Barbuda letter of authorization (LOA)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for Antigua and Barbuda National number(s) is up to 4 weeks. ### Australia Local, Toll-free and Shared Cost **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Australia Mobile **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### Austria Local **For personal identity verification:**\ • Name, last name\ • Date of birth\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country). ### Austria National **For personal identity verification:**\ • Name, last name\ • Date of birth\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address in Austria (street, building number, postal code, city and country) ### Bahamas National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Bahamas letter of authorization (LOA)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for Bahamas National number(s) is up to 4 weeks. ### Barbados National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Barbados letter of authorization (LOA)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for Barbados National number(s) is up to 4 weeks. ### Belgium Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • VAT number\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country). ### Belgium National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • VAT number\ **For address verification:**\ • Address in Belgium (street, building number, postal code, city and country) ### Belgium Mobile **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • VAT number\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### Bosnia and Herzegovina Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Bosnian and Herzegovinian passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Bosnian and Herzegovinian company incorporation certificate copy\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country).\ • A copy of a utility bill (less than 6 months old) ### Bosnia and Herzegovina National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) > **Note:** Number provided online is demo. Activation time for Bosnia & Herzegovina National number is up to 7 business days. ### Bosnia and Herzegovina Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Brazil Toll-free **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • CNPJ number\ **For address verification:**\ • Address in Brazil (street, building number, postal code, city and country)\ **Additional information:**\ • E-mail address > **Note:** Number provided online is demo. Activation time for Brazil Toll-free is up to 7 business days. Registration process cannot be performed under personal details ### British Virgin Islands National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • British Virgin Islands letter of authorization (LOA)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for British Virgin Islands National number(s) is up to 4 weeks. ### Bulgaria Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country). > **Note:** Number provided online is demo. ### Bulgaria Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. ### Cayman Islands National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Cayman Islands letter of authorization (LOA)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for Cayman Islands National number(s) is up to 4 weeks. ### Chile Mobile, Local, National, Toll-free and Shared Cost **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • TAX/RUT number\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ **Additional information:**\ • E-mail address ### China Local **For business identity verification:**\ • Name, last name\ • Chinese contact phone number\ • Chinese passport or ID copy (legal/key representative)\ • Chinese passport or ID copy (project manager)\ • Company name\ • China company incorporation certificate copy\ • China registration form\ **For address verification:**\ • Address matching: the tracking number city, address in the certificate (street, building number, postal code, city and country). > **Note:** Number provided online is demo. Activation time for China Local number(s) is up to 2 weeks. ### China Shared Cost **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • A photo of the authorized representative holding their passport or ID.\ • Company name\ • Company incorporation certificate copy\ • Letter of intention (LOI)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ • A copy of utility bill (less than 3 months old)\ **Additional information:**\ • Service usage description > **Note:** Registration process cannot be performed under personal details. ### Costa Rica National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Costa Rica Tripartite Agreement\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Croatia Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country). ### Croatia Toll-Free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address in Croatia (street, building number, postal code, city and country) ### Curacao National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Curacao Islands letter of authorization (LOA)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for Curacao National number(s) is up to 4 weeks. ### Cyprus Local and National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Cyprian company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### Czech Republic Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country). ### Denmark National and Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Dominica National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Dominica Islands letter of authorization (LOA)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for Dominica National number(s) is up to 4 weeks. ### Ecuador Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Estonia National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Letter of intention (LOI)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Registration process cannot be performed under personal details. ### Finland Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. ### Finland National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Finland Mobile **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. ### France Local **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • France Tripartite Agreement\ **For address verification:**\ • Address in France (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### France National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address in France (street, building number, postal code, city and country) ### Georgia Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Georgia registration form\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Georgia registration form\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country).\ • A copy of a utility bill (less than 6 months old) ### Georgia National and Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Georgia registration form\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Georgia registration form\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Germany Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • German passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • German company incorporation certificate copy\ **For address verification:**\ • Address matching: the tracking number area code, the address in the certificate/ID (street, building number, postal code, city and country).\ • A copy of a utility bill (less than 6 months old) > **Note:** Number provided online is demo. ### Germany National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • German passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • German company incorporation certificate copy\ **For address verification:**\ • Address in Germany matching the address in the certificate/ID (street, building number, postal code, city and country).\ • A copy of a utility bill (less than 6 months old) > **Note:** Number provided online is demo. ### Germany Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Proof of allocation (Zuteilungsbescheid) from the German national regulator (BNetzA)\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Proof of allocation (Zuteilungsbescheid) from the German national regulator (BNetzA)\ **For address verification:**\ • Address in Germany (street, building number, postal code, city and country) > **Note:** German toll-free numbers are allocated directly by the national regulator (BNetzA) to individuals and businesses upon application. Customer will need to apply for a toll-free number from BNetzA here. ### Greece Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country). ### Greece Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Grenada National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Grenada Islands letter of authorization (LOA)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for Grenada National number(s) is up to 4 weeks. ### Honduras Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Hong Kong National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Hong Kong Tripartite Agreement\ **For address verification:**\ • Address in Hong Kong (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) > **Note:** Emergency calling services will become available for configuration after the number registration has been successfully completed. ### Hong Kong Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Hungary Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country).\ • A copy of a utility bill (less than 6 months old) ### Hungary National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address in Hungary (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### Iceland Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### India Toll-free and Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Indonesia Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Indonesian passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Indonesian company incorporation certificate\ **For address verification:**\ • Address in Indonesia (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old)\ **Additional information:**\ • Service usage description > **Note:** Number provided online is demo. ### Indonesia Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Ireland Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country). ### Ireland National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Irish company name\ • Irish CRO Number\ **For address verification:**\ • Address in Ireland (street, building number, postal code, city and country)\ **Additional information:**\ • E-mail address > **Note:** Number provided online is demo. ### Ireland Toll-free **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Irish company name\ • Irish CRO Number\ **For address verification:**\ • Address in Ireland (street, building number, postal code, city and country)\ **Additional information:**\ • E-mail address > **Note:** Number provided online is demo. ### Italy Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Personal Tax ID\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Company representative’s Tax ID\ • VAT number\ • Company incorporation certificate copy\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### Italy Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Personal Tax ID\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Company representative’s Tax ID\ • VAT number\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### Jamaica National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Jamaica Islands letter of authorization (LOA)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for Jamaica National number(s) is up to 4 weeks. ### Japan National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### Japan Toll-free **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Registration process cannot be performed under personal details. ### Kosovo Local **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Latvia Local **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address in Latvia (street, building number, postal code, city and country) > **Note:** Registration process cannot be performed under personal details. ### Latvia Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address in Latvia (street, building number, postal code, city and country) ### Lithuania Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address in Lithuania (street, building number, postal code, city and country) ### Lithuania Mobile **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Luxembourg National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Date of birth\ • Place of birth\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address in Luxembourg (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Emergency calling services will become available for configuration after the number registration has been successfully completed. ### Luxembourg Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Date of birth\ • Place of birth\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address in Luxembourg (street, building number, postal code, city and country) > **Note:** Number provided online is demo. ### Malaysia Local **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address in Malaysia (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### Malaysia Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ **Additional information:**\ • Service usage description > **Note:** Number provided online is demo. Activation time for Malaysian Toll-free number(s) is up to 5 weeks. ### Malta National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address in Malta (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### Moldova Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Netherlands Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country). ### Netherlands National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address in Netherlands (street, building number, postal code, city and country) ### Netherlands Toll-free **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ **Additional information:**\ • Service usage description\ • E-mail address > **Note:** Dutch toll-free numbers are allocated directly by the national regulator to businesses upon application. Customer will need to apply for a toll-free number from regulator here. ### New Zealand Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Nigeria Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### North Macedonia Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • North Macedonian passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • North Macedonian company incorporation certificate copy\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country).\ • A copy of a utility bill (less than 6 months old) ### Norway Local, Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Date of birth\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company ID\ • Norwegian company incorporation certificate copy\ **For address verification:**\ • Address in Norway (street, building number, postal code, city and country) ### Panama Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Panama registration form\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Panama registration form\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ **Additional information:**\ • Service usage description > **Note:** Activation time for Panama Toll-free is up to 4 weeks. A maximum of 5 Toll-free numbers can be assigned to one end-user. Number provided online is demo. ### Peru Local **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Peruvian company incorporation certificate copy\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country).\ • A copy of a utility bill (less than 6 months old) > **Note:** Registration process cannot be performed under personal details. ### Peru Toll-free **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Peruvian company incorporation certificate copy\ **For address verification:**\ • Address in Peru (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) > **Note:** Registration process cannot be performed under personal details. ### Poland Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country). ### Poland Mobile and Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Portugal National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address in Portugal (street, building number, postal code, city and country) ### Portugal Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Romania Local, National and Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Saint Martin National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Saint Martin letter of authorization (LOA)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for Saint Martin National number(s) is up to 4 weeks. ### Saudi Arabia Toll-free **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Letter of intention (LOI)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for Saudi Arabia Toll-free is up to 4 weeks. ### Serbia Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Serbian passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Serbian company incorporation certificate copy\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country).\ • A copy of a utility bill (less than 6 months old) ### Singapore Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Passport or ID number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company registration number\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Singapore Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Slovenia Local **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country). > **Note:** Registration process cannot be performed under personal details. ### South Africa Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or South African ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or South African ID copy\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country).\ • A copy of a utility bill (less than 6 months old) ### South Africa National and Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or South African ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or South African ID copy\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### South Africa Mobile **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 3 months old) ### Spain Local **For personal identity verification:**\ • Name, last name\ • Personal Tax ID\ • Passport or ID number\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Company ID\ • Contact phone number\ • Company name\ • VAT number\ • Company incorporation certificate copy\ **For address verification:**\ • Address matching the tracking number area code (street, building number, postal code, city and country).\ • A copy of a utility bill (less than 6 months old) ### Spain National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address in Spain (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### Spain Toll-free **For personal identity verification:**\ • Name, last name\ • Personal Tax ID\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Company ID\ • Contact phone number\ • VAT number\ • Company incorporation certificate copy\ **For address verification:**\ • Address in Spain (street, building number, postal code, city and country) ### Sweden Mobile, Local, National, Toll-free and Shared Cost **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address in Sweden (street, building number, postal code, city and country) ### Switzerland Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address in Switzerland (street, building number, postal code, city and country) ### Switzerland Toll-free **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • VAT number\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Registration process cannot be performed under personal details. Number provided online is demo. Activation time for Switzerland Toll-free number(s) is up to 2 weeks. ### Taiwan Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ **Additional information:**\ • Service usage description > **Note:** Number provided online is demo. Activation time for Taiwanese Toll-free number(s) is up to 1 week. ### Thailand Local and National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old)\ **Additional information:**\ • Service usage description ### Thailand Mobile **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### Thailand Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### Trinidad and Tobago National **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ • Trinidad and Tobago Islands letter of authorization (LOA)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for Trinidad and Tobago National number(s) is up to 4 weeks. ### Uganda National **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address in Uganda (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 6 months old) ### Ukraine Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Company incorporation certificate copy\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) ### United Arab Emirates Toll-free **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Letter of intention (LOI)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country) > **Note:** Number provided online is demo. Activation time for United Arab Emirates Toll-free is up to 4 weeks. ### Uruguay Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Letter of intention (LOI)\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ • Letter of intention (LOI)\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ • A copy of a utility bill (less than 3 months old) > **Note:** Number provided online is demo. Activation time for Uruguayan Toll-free number(s) is up to 6 weeks. ### Venezuela Local **For personal identity verification:**\ • Name, last name\ • Contact phone number\ • Venezuelan passport or ID copy\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Passport or ID copy\ • Company name\ • Venezuelan company incorporation certificate copy\ **For address verification:**\ • Address in Venezuela (street, building number, postal code, city and country)\ **Additional information:**\ • Service usage description ### Venezuela Toll-free **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ **Additional information:**\ • Service usage description ### Universal International Freephone Number **For personal identity verification:**\ • Name, last name\ • Contact phone number\ **For business identity verification:**\ • Name, last name\ • Contact phone number\ • Company name\ **For address verification:**\ • Address worldwide (street, building number, postal code, city and country)\ **Additional information:**\ • E-mail address > **Note:** Number provided online is demo. Activation time for Universal International Freephone number(s) is up to 4 weeks. If you’re unsure which documents apply to your case, contact Nimbata support with the country and number type you’re trying to activate. ## Routing calls to another country > **Note:** For security and compliance reasons, free trial accounts cannot assign call flows with destination numbers in countries different from the country where the tracking number originates. When you try to assign a call flow and see an error about country restrictions, this is expected behavior. Here's why it happens and what your options are. ### Tracking numbers are region-specific Tracking numbers can only be purchased or assigned in the same geographic region or country where your business (or your client's business) is legally registered. This requirement exists to: - Prevent misuse of numbers that could mislead callers - Prevent disguising of call origin - Prevent facilitation of fraudulent activities > **Tip:** These restrictions may be enforced by local regulators, number providers, or platform-level rules within Nimbata. ### Destination numbers are global Destination numbers, the numbers that calls are forwarded to, can be from any country, subject to: - Your account status - Your plan limits - Local telecom restrictions This gives you the flexibility to route calls to international teams or remote call centers, while still maintaining compliance for the tracking number itself. ### Cross-country routing on free trials - On free trial accounts, cross-country routing between tracking numbers and destination numbers is restricted. - Upgrading to a paid plan removes this restriction, subject to telecom regulations in the relevant countries. > **Tip:** To check what's available on your plan, see [Pricing and extra charges](https://help.nimbata.com/account/plans-and-billing#pricing-and-extra-charges). 🎉 In summary: tracking numbers are country-restricted by telecom compliance rules, while destination numbers can be international. If you're on a free trial and hitting this limit, upgrading your plan gives you full routing flexibility. Detailed guide: [Verify a business](https://help.nimbata.com/workspace/identity-verification#verify-a-business)\ Detailed guide: [Requirements by country](https://help.nimbata.com/workspace/regulatory-requirements#requirements-by-country)\ Detailed guide: [Add a destination](https://help.nimbata.com/tracking/destination-numbers#add-a-destination)\ Detailed guide: [Pricing and extra charges](https://help.nimbata.com/account/plans-and-billing#pricing-and-extra-charges)