# Conversion workflows

Conversion workflows send your calls and tracked form submissions from Nimbata to Google Ads, Google Analytics 4 and Meta. This page covers each template, approving Google Ads conversions by tagging calls, and sending several conversion types to Google Ads, Meta or Microsoft Ads from one integration.

## Google Ads call conversions

The Google Ads Call Conversion workflow sends call conversions from Nimbata directly to Google Ads as offline conversions. It shows you which campaigns, ad groups, and keywords drive qualified calls, and gives Smart Bidding the data it needs to optimize toward better leads.

> **Note:** To send multiple conversion types to Google Ads (for example qualified lead, booked appointment, sale), you do not need multiple workflows. Configure multiple conversions within the same Google Ads integration using different triggers.

1. **Go to Workflows and click Create**

   - Go to [Workflows](https://app.nimbata.com/workflows).
   - Click **Create** in the top-right corner.

2. **Select From Template**

   - In the Create a New Workflow menu, select **From Template**.

3. **Choose the Google Ads Call Conversion template**

   - In the Workflow Templates menu, hover over **Google Ads Call Conversion**.
   - Click **Use template**.

   ![The Workflow Templates page with Use template highlighted on the Google Ads Call Conversion card.](https://help.nimbata.com/_astro/01-image_2k9w3h.4FoNeYnb_ZplKPd.webp)

4. **Select your Google Ads configuration**

   - In the pop-up, create or select the Google Ads configuration you want to associate with this workflow.
   - Click **OK**.

   ![The Google Ads pop-up with the Phone Call Conversions configuration selected and OK marked.](https://help.nimbata.com/_astro/02-image_z252p1.DHHdvB1w_Z1gdvfI.webp)

5. **Enable the workflow**

   - Click **Enable** in the top-right corner of the workflow builder.

   Alternatively, go back to the main Workflows list, find the workflow titled **Google Ads Call Conversion**, and toggle it on.

🎉 Nimbata now sends call conversions to Google Ads automatically when the trigger conditions are met.

Detailed guide: [Connect Google Ads](https://help.nimbata.com/integrations/google-ads#connect-google-ads)\
Detailed guide: [Several conversion types](https://help.nimbata.com/workflows/conversion-workflows#several-conversion-types)\
Detailed guide: [Approve conversions by tagging](https://help.nimbata.com/workflows/conversion-workflows#approve-conversions-by-tagging)

## Approve conversions by tagging

> **Note:** Before you start, make sure your Google Ads integration is connected under Integrations > Google Ads, and that you have at least one Conversion Action mapped in Nimbata. Need help? See: [Connect Google Ads](https://help.nimbata.com/integrations/google-ads#connect-google-ads).

Nimbata usually handles conversions automatically, but sometimes you need more control. This section shows you how to build a workflow that only sends a conversion to Google Ads when you manually approve a call by tagging it. Use this approach when you want to vet leads before they reach your ad reports, or as a fallback when Google Ads API delays occur.

1. **Disable any existing automatic Google Ads conversion workflows**

   - Go to [Workflows](https://app.nimbata.com/workflows).
   - Locate any existing Google Ads conversion workflows.
   - Toggle them off or delete them.

   This prevents double-counting.

   ![The Workflows list with the running Google Ads Call Conversion workflow marked, its Running toggle on.](https://help.nimbata.com/_astro/01-image_1748vbt.DtLT2y1n_gBUj3.webp)

2. **Create a new workflow triggered by a property update**

   - Click **+ Create**.
   - Select **From Scratch**.
   - Give the workflow a clear name, such as *Google Backup - Manual Approval*.
   - Under **Trigger Enrollment**, select **User updates property**.

   ![Trigger Enrollment on Inbound Call with User Updates Property marked.](https://help.nimbata.com/_astro/02-image_17b8gxn.DTG6BVzq_Z2c2mTe.webp)

3. **Add a Tag filter for "Conversion"**

   - Click the **+** icon under the trigger block.
   - Select **Add filter**.
   - Select the **Tag** filter.
   - Set the value to **Conversion**.
   - Click **OK**.

   This ensures the workflow only fires when you manually apply the Conversion tag.

   ![The workflow with a Simple filter reading Tag is Conversion below the User Updates Property trigger.](https://help.nimbata.com/_astro/03-image_1gqnhkv.1hwpQrW1_Z1ntgqp.webp)

4. **Add the Google Ads action**

   - Click the **+** icon under the filter.
   - Select **Perform action**.
   - Select **Google Ads** from the integrations list.
   - Choose the **Conversion Name** that matches your Google Ads account.
   - Click **Save**, then **Enable** the workflow.

   ![The finished workflow: User Updates Property trigger, Tag is Conversion filter, and a Google Ads Phone Call Conversions action.](https://help.nimbata.com/_astro/01-image_fze114.DFm8ls5u_xiFz5.webp)

5. **Approve conversions manually by tagging calls**

   - Go to [Activity > Calls](https://app.nimbata.com/activity/calls).
   - Review the call: listen to the recording or read the transcript.
   - If the call is a valid conversion, click the **Tags** field.
   - Select **Call Status > Conversion**.

   ![An expanded call with the Conversion tag in its Tags field marked, and the "Tags updated successfully." message.](https://help.nimbata.com/_astro/05-image_iu14l5.D0GtIN3g_Zk98kM.webp)

   The moment you apply the tag, Nimbata pushes the data to Google Ads via the API.

🎉 Your manual approval workflow is live. Only calls you tag as Conversion are sent to Google Ads.

### A note on GCLIDs

For Google to accept a conversion, the call must have a **GCLID (Google Click ID)**. A call without a GCLID means the visitor likely didn't come from an ad, or their browser stripped the tracking parameter. If you see calls with no GCLID that should be from ads, check that **Auto-tagging** is enabled in your Google Ads account.

### Troubleshooting

**Conversions not showing in Google Ads?** Google can take up to 24 hours to process API uploads. Check back the next day.

**Workflow not firing?** Confirm that your tag spelling matches exactly, for example `Conversion` not `conversion`.

Detailed guide: [Google Ads call conversions](https://help.nimbata.com/workflows/conversion-workflows#google-ads-call-conversions)\
Detailed guide: [Connect Google Ads](https://help.nimbata.com/integrations/google-ads#connect-google-ads)\
Detailed guide: [Several conversion types](https://help.nimbata.com/workflows/conversion-workflows#several-conversion-types)

## Google Ads form conversions

The Google Ads Form Conversion workflow sends tracked form submissions from Nimbata to Google Ads as conversion actions. This ensures your campaigns measure form leads so you can optimize bids and budget based on what's generating conversions.

1. **Go to Workflows and click Create**

   - Go to [Workflows](https://app.nimbata.com/workflows).
   - Click **Create** in the top-right corner.

2. **Select From Template**

   - In the Create a New Workflow menu, select **From Template**.

3. **Choose the Google Ads Form Conversion template**

   - In the Workflow Templates menu, hover over **Google Ads Form Conversion**.
   - Click **Use template**.

   ![The Workflow Templates page with Use template highlighted on the Google Ads Form Conversion card.](https://help.nimbata.com/_astro/01-image_1m6pgd7.efVMPkN8_1WxNFC.webp)

4. **Select your Google Ads configuration**

   - In the pop-up, create or select the Google Ads configuration you want to associate with this workflow.
   - Click **OK**.

   ![The Google Ads pop-up with the Nimbata Form Tracking configuration selected and OK marked, over a workflow firing on Form Received.](https://help.nimbata.com/_astro/02-image_bx1fpm.Di7akipv_1uuXVk.webp)

5. **Enable the workflow**

   - Click **Enable** in the top-right corner of the workflow builder.

   Alternatively, go back to the main Workflows list, find the workflow titled **Google Ads Form Conversion**, and toggle it on.

🎉 Form submissions are now sent to Google Ads as conversions automatically.

Detailed guide: [Connect Google Ads](https://help.nimbata.com/integrations/google-ads#connect-google-ads)\
Detailed guide: [Form tracking](https://help.nimbata.com/tracking/form-tracking)

## GA4 call events

The Google Analytics 4 (GA4) Call Event workflow sends Nimbata calls to Google Analytics as events, so phone leads appear alongside your website and campaign data. When session-based tracking is available, calls can be associated with the originating session, helping you understand what's driving conversions.

> **Warning:** Make sure your GA4 integration is already connected in Nimbata before enabling this workflow.

1. **Go to Workflows and click Create**

   - Go to [Workflows](https://app.nimbata.com/workflows).
   - Click **Create** in the top-right corner.

2. **Select From Template**

   - In the Create a New Workflow menu, select **From Template**.

3. **Choose the Google Analytics Call Event template**

   - In the Workflow Templates menu, hover over **Google Analytics Call Event**.
   - Click **Use template**.

   ![The Workflow Templates page with Use template highlighted on the Google Analytics Call Event card.](https://help.nimbata.com/_astro/01-image_1nzzyvs.D4EEyulL_Z2mB3jv.webp)

4. **Select your GA4 call event**

   - In the pop-up, select the Google Analytics call event you want to associate with this workflow.

   ![The Google Analytics pop-up with the nimbata_call event selected and OK marked.](https://help.nimbata.com/_astro/02-image_e64zp1.C7w6nQlf_Z2vBCME.webp)

5. **Enable the workflow**

   - Click **Enable** in the top-right corner of the workflow builder.

   Alternatively, go back to the main Workflows list, find the workflow titled **Google Analytics Call Event**, and toggle it on.

🎉 Future calls that meet the trigger conditions are now sent to GA4 as events.

Detailed guide: [Connect GA4](https://help.nimbata.com/integrations/google-analytics-4#connect-ga4)\
Detailed guide: [Import call events from GA4](https://help.nimbata.com/integrations/google-ads#import-call-events-from-ga4)

## Meta call events

> **Note:** This section covers the templated workflow setup. For the full Facebook integration guide, see: [Meta Ads](https://help.nimbata.com/integrations/meta-ads).

The Facebook Call Event workflow sends Nimbata call conversions to Meta Events Manager. You can see which Facebook campaigns actually drive calls, and optimize based on real outcomes.

1. **Go to Workflows and click Create**

   - Go to [Workflows](https://app.nimbata.com/workflows).
   - Click **Create** in the top-right corner.

2. **Select From Template**

   - In the Create a New Workflow menu, select **From Template**.

3. **Choose the Facebook Call Event template**

   - In the Workflow Templates menu, hover over **Facebook Call Event**.
   - Click **Use template**.

   ![The Workflow Templates page with Use template highlighted on the Facebook Call Event card.](https://help.nimbata.com/_astro/01-image_ktna96.DYskXH77_Z11Hdg1.webp)

4. **Enable the workflow**

   - Click **Enable** in the top-right corner of the workflow builder.

   Alternatively, go back to the main Workflows list, find the workflow titled **Facebook Call Event**, and toggle it on.

🎉 Nimbata now sends call events to Meta Events Manager automatically.

Detailed guide: [Meta Ads](https://help.nimbata.com/integrations/meta-ads)\
Detailed guide: [Several conversion types](https://help.nimbata.com/workflows/conversion-workflows#several-conversion-types)

## Several conversion types

> **Note:** For Google Ads, you can pick existing conversion actions or create them from Nimbata: see [Create a conversion action in Nimbata](https://help.nimbata.com/integrations/google-ads#create-a-conversion-action-in-nimbata). For Microsoft Ads, create the conversion goals in Microsoft Ads first: see [Connect Microsoft Ads](https://help.nimbata.com/integrations/microsoft-ads#connect-microsoft-ads).

You can send multiple conversion types to Google Ads, Meta, or Microsoft Ads from within a single integration. You add each conversion on the integration's page, then choose in each workflow which conversions it sends. The setup is the same across all three platforms.

1. **Set up your first conversion**

   - Go to the integration's page for Google Ads, Meta (Facebook), or Microsoft Ads in Nimbata.
   - Fill in the platform's fields for your first conversion: **Ads Account** and **Conversion Name** for Google Ads, **Business**, **Meta Pixel ID** and **Meta Event Name** for Meta, or **Ads Account** and **Offline Conversion Name** for Microsoft Ads.

   ![Facebook Settings with Triggers On (After Every Call), Business, Facebook Pixel ID and Facebook Event Name, and the Add Conversion button.](https://help.nimbata.com/_astro/01-image_mz48pl.CV4TeXu4_2gK2EL.webp)

2. **Add a second conversion**

   - Click **Add conversion** (on Meta, **Add event**).
   - Fill in the platform's fields for the new conversion.

   ![Facebook Settings with two conversions: After Every Call sending Nimbata Event 1, and First Time Callers > 1 minute sending Nimbata Event 2.](https://help.nimbata.com/_astro/02-image_4vl6kk.Dj47IlVK_ZtwuhR.webp)

   > **Tip:** You can add as many conversions as you need.

3. **Choose which conversions each workflow sends**

   - Open the workflow that sends the conversion, or create one (see [Google Ads call conversions](https://help.nimbata.com/workflows/conversion-workflows#google-ads-call-conversions) and [Meta call events](https://help.nimbata.com/workflows/conversion-workflows#meta-call-events)).
   - In the workflow's integration action, pick one or more conversions under **Select configuration**.
   - To send a different conversion for different calls (for example, every call as one conversion and first-time callers over 1 minute as another), use one workflow for each, with its own conditions.

🎉 Multiple conversions are now configured. Each workflow sends the conversions selected in it.

### Editing multiple conversions after setup

To change your conversions later, go to [Integrations > Browse](https://app.nimbata.com/integrations?filter=active), choose the **Active** filter, and open the integration: its conversions are listed on its page. To change which conversions a workflow sends, edit the workflow's integration action.

![The Manage integrations table: Facebook, Google Ads and Google Analytics show an Update from ... page link in the Trigger column instead of a trigger field.](https://help.nimbata.com/_astro/03-image_1ad1y1c.Di8BxsHY_1zGJqv.webp)

Detailed guide: [Google Ads call conversions](https://help.nimbata.com/workflows/conversion-workflows#google-ads-call-conversions)\
Detailed guide: [Meta call events](https://help.nimbata.com/workflows/conversion-workflows#meta-call-events)\
Detailed guide: [Import call events from GA4](https://help.nimbata.com/integrations/google-ads#import-call-events-from-ga4)\
Detailed guide: [Connect Microsoft Ads](https://help.nimbata.com/integrations/microsoft-ads#connect-microsoft-ads)