# Alerts

Missing a call can mean losing a lead. Alert workflows send an email the moment a call is missed, or when specific call or SMS events happen, so you can act without logging into Nimbata or running reports.

## Missed call alerts

> **Note:** The fastest way to set this up is with the pre-built template. See: [Start from a template](https://help.nimbata.com/workflows/alerts#start-from-a-template).

This section shows you how to build a missed call workflow from scratch. The workflow triggers the moment a call goes unanswered and sends an alert to your email or phone.

1. **Open the workflow builder**

   - Go to [Workflows](https://app.nimbata.com/workflows).
   - Click **+ Create** in the top-right corner.

2. **Choose From Scratch**

   - In the Create a New Workflow menu, select **From Scratch**.

3. **Add a Call Outcome filter**

   - Inside the workflow builder, click the **+** plus sign.
   - Select **Add filter**.
   - Under the **Call Details** sub-menu, select **Call Outcome**.
   - Set the value to **Not Answered**.
   - Click **OK**.

   ![The Call Outcome filter dialog set to Not Answered, with OK, over the Select filter criterion panel.](https://help.nimbata.com/_astro/01-image_pg37cl.Bc4Y-t-0_1YTNyK.webp)

4. **Add an Email Notifications action**

   - Click the **+** plus sign again.
   - Select **Perform action**.
   - Under the **Integrations** sub-menu, select **Email Notifications**.

   > **Tip:** Need to set up Email Notifications first? See: [Email notifications](https://help.nimbata.com/integrations/notifications#email-notifications).

   ![The workflow with a Call Outcome is Not Answered filter, and the Select task panel open on Integrations with Email Notifications at the top.](https://help.nimbata.com/_astro/02-image_okmzu5.ebpvztiK_1tD24L.webp)

5. **Enable the workflow**

   - Click **Enable** in the top-right corner of the workflow builder.

🎉 Your missed call workflow is live. Every unanswered call now triggers an email alert instantly.

Detailed guide: [Start from a template](https://help.nimbata.com/workflows/alerts#start-from-a-template)\
Detailed guide: [Email notifications](https://help.nimbata.com/integrations/notifications#email-notifications)\
Detailed guide: [Create a workflow](https://help.nimbata.com/workflows/workflows#create-a-workflow)

## Start from a template

A Missed Call Email Alert workflow notifies you the moment a call is missed. It triggers when a call ends unanswered and sends an email to your connected recipient(s). You can also add filters to make alerts fire only under the conditions that matter to you: by source, time of day, caller type, and more.

1. **Go to Workflows and click Create**

   - Go to [Workflows](https://app.nimbata.com/workflows).
   - Click **Create** in the top-right corner.

2. **Select From Template**

   - In the Create a New Workflow menu, select **From Template**.

3. **Choose the Missed Call Email Alert template**

   - In the Workflow Templates menu, hover over **Missed Call Email Alert**.
   - Click **Use template**.

   ![The Workflow Templates page with Use template highlighted on the Missed Call Email Alert card.](https://help.nimbata.com/_astro/01-image_6wfw6t.BwugwI_s_MfWyd.webp)

4. **Configure your email notification**

   - In the **Email Notifications** pop-up, create or select the email configuration you want to use.
   - Click **OK**.

   ![The Email Notifications pop-up with the Missed Calls configuration selected and OK marked.](https://help.nimbata.com/_astro/02-image_10sopnt.Cihyiwh0_1pCQ2m.webp)

5. **Enable the workflow**

   - Click **Enable** in the top-right corner of the workflow builder.

   Alternatively, go back to the main Workflows list, find the workflow titled **Missed Call Email Alert**, and toggle it on.

🎉 Every missed call now triggers an immediate email alert.

Detailed guide: [Missed call alerts](https://help.nimbata.com/workflows/alerts#missed-call-alerts)\
Detailed guide: [Email notifications](https://help.nimbata.com/integrations/notifications#email-notifications)

## Call and SMS alerts

An SMS Email Alert workflow sends real-time notifications when specific call or SMS events happen. Use it to alert yourself, your team, or your clients instantly without logging into Nimbata or running reports.

1. **Go to Workflows and click Create**

   - Go to [Workflows](https://app.nimbata.com/workflows).
   - Click **Create** in the top-right corner.

2. **Select From Template**

   - In the Create a New Workflow menu, select **From Template**.

3. **Choose the SMS Email Alert template**

   - In the Workflow Templates menu, hover over **SMS Email Alert**.
   - Click **Use template**.

   ![The Workflow Templates page with Use template highlighted on the SMS Email Alert card ("Get an email whenever an SMS is received").](https://help.nimbata.com/_astro/01-image_sjpsh8.1ec8eddy_jeRvd.webp)

4. **Configure your email notification and choose a trigger**

   - In the **Email Notifications** pop-up, create or select the email configuration you want to use.
   - Click the orange trigger button to select when the alert fires: **When a call ends** or **When an SMS arrives**.
   - Click the **×** button to close the pop-up and view your completed workflow.

   ![The Email Notifications pop-up with the orange When a call ends trigger button and the × close button marked.](https://help.nimbata.com/_astro/02-image_ar71qg.LQS3hZWl_WC3JN.webp)

5. **Enable the workflow**

   - Click **Enable** in the top-right corner of the workflow builder.

   Alternatively, go back to the main Workflows list, find the workflow titled **SMS Email Alert**, and toggle it on.

🎉 You now receive an instant notification every time the trigger condition is met.

Detailed guide: [Email notifications](https://help.nimbata.com/integrations/notifications#email-notifications)\
Detailed guide: [SMS](https://help.nimbata.com/activity/sms)