Nimbata's Voicemail add-on allows you to have callers leave a Voice Mail if they are unable to connect in their call attempt.
- Navigate to "Setup - Add-Ons".
- Click on the "Voice Mail" box.
- Activate the Status slider for the Voice Mail Add-on.
- Configure Voice Mail in the following box.
- Call Time Out: Select how many seconds after an unanswered call, Voice Mail will be triggered.
- Include Instructions: Choose if the caller will hear instructions before leaving a message.
- Saved VM Greetings: Nimbata provides you with a default greeting but you can also upload your own voice greeting by clicking on the "+" button and uploading your file in WAV format (The maximum file size for uploads is 2 MB).
- To set for which tracking numbers you will receive Voice Mail head over to "Setup - Call Flows".
- Select the tracking numbers and click on the
icon.
- Press "Save" right and down on the screen.
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- Alternatively, you can have the call go directly to Voice Μail by selecting the relevant option from the Routing plan drop-down menu.
- Hit the "Save" button right and down on the screen.