Whispers prepare agents on where the call is coming from. Agents hear a custom audio message from calls to each tracking number.
- Navigate to "Setup - Add-Ons".
- Click on the "Whispers" box.
- Activate the Status slider for the Whispers.
- On Whisper Confirmation Key select whether the Whisper will play "once" or "on repeat until any digit pressed". To save click on
.
- For each tracking number, upload the pre-recorded message by clicking on "+" button.
- Once uploaded, click on the audio file to listen or to remove it.
- You can add the same message to all the tracking numbers from the drop-down menu and click on
to save. - To enable Whispers on your active numbers, head to "Setup - Call Flows".
- Select the tracking numbers for which you want to enable Whispers, and click on the
icon to enable the service on.
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- Press "Save" right and down on the screen.
- The icon representing the service will show up next to your destination, as per below.
