Whispers prepare agents on where the call is coming from. Agents hear a custom audio message from calls to each tracking number.
- Navigate to "Setup - Add-Ons".
- Click on the "Whispers" box.
- Activate the Status slider for the Whispers.
- On Whisper Confirmation Key select whether the Whisper will play "once" or "on repeat until any digit pressed". To save click on
.
- For each tracking number, upload the pre-recorded message by clicking on "+" button. You also have the option to add text which Nimbata will convert to speech.
- Once uploaded, click on the audio file to listen to it.
- If you want to delete the whisper, select the number and click on the red bin icon.
- You can add the same message to all the tracking numbers from the drop-down menu and click on
to save. - To enable Whispers on your active numbers, head to "Setup - Call Flows".
- Select the tracking numbers for which you want to enable Whispers, and click on the
icon to enable the service on.
-
- Press "Save" right and down on the screen.
- The icon representing the service will show up next to your destination.