Whispers prepare agents on where the call is coming from. Agents hear a custom audio message from calls to each tracking number.
- Navigate to "Setup - Add-Ons".
- Activate the Status slider for the Whispers.
- Click the cogwheel next to the slider and the following box will appear.
- On Whisper Confirmation Key select whether the Whisper will play "once" or "on repeat until any digit pressed". To save click on
. - For each tracking number, upload the pre-recorded message by clicking on "+Add" button.
- Once uploaded, click on the audio file to listen or to remove it.
- You can add the same message to all the tracking numbers from the drop-down menu and click on to save.
- Head over to "Setup - Call Flows" and click on the dots next to the tracking number you wish to enable the service on.
- The icon representing the service will show up next to your destination, as per below. Do the same for all tracking numbers you wish to activate the service for.
