Record inbound calls and download, listen or rate them from your Activity Page:
- Navigate to "Setup - Add-Ons".
- Activate the Status slider for the Call Recording.
- Click the cogwheel next to the slider and the button it appears to enable recording on all active numbers.
- If you want to enable only one or a few tracking numbers head over to "Setup - Call Flows" and click on the dots next to the tracking number you wish to enable the service on.
- Click on "Enable Recording" and press "Save" right and down on the screen.
- The icon representing the service will show up next to your destination, as per below. Do the same for all tracking numbers you wish to activate the service for.
- To listen to the Call Recordings head over to "Activity-Post Call" and click on the "Play Rec" red button.
- Click on the "Play" button to listen to the call and download it if you wish.
Alternatively, click on to listen to the call and rate it.