# Number porting

Porting your existing phone numbers to Nimbata lets you use your familiar business numbers as tracking numbers, so you keep continuity while gaining call analytics.
To move a number out of Nimbata instead, see [Port a number out](https://help.nimbata.com/guides/number-porting#port-a-number-out).

## Port numbers in

### Step 1. Start the porting request

Because porting requires coordination with your current carrier, you must reach out to the Nimbata support team to start the process.

- Head over to <https://www.nimbata.com/contact> to reach the Nimbata support team.
- Provide your current carrier details, the phone numbers to be ported, and proof of ownership.

### Step 2. Prepare for the transfer

- Do not cancel your service with your current carrier during the porting process.
- Gather the documentation required by your country to verify ownership of the numbers.

For the documents required for your country: [Requirements by country](https://help.nimbata.com/workspace/regulatory-requirements#requirements-by-country)

### Step 3. Set up call routing

Once the porting is successful, configure your numbers in Nimbata.

#### Define your destination

- Go to [Tracking > Destinations](https://app.nimbata.com/tracking/destinations).
- Click **+ Add**.
- Fill in the number where calls should be forwarded and give it a name.
- Click **Add Destination**.

#### Create a call flow

- Go to [Call handling > Call Flows](https://app.nimbata.com/call-handling/call-flows).
- Click **+ Create**.
- Give your flow a name and use the **+** icon to add actions.

#### Assign your numbers

- Go to [Tracking > Numbers](https://app.nimbata.com/tracking/numbers).
- Click the **Select a call flow** field next to your ported number.
- Select the call flow you just created.

### Step 4. Enable the DNI script (optional)

If you want to use your ported numbers for website tracking:

- Go to [Tracking > Tracking Code](https://app.nimbata.com/tracking/tracking-code).
- Install the Nimbata script on your site.
- Configure your number swapping settings.

For the full DNI setup guide: [Set up DNI step by step](https://help.nimbata.com/tracking/dni-setup#set-up-dni-step-by-step)

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🎉 That's it. Your ported numbers are now live in Nimbata and ready to track calls.

## Port a number out

Our telecom carriers do not provide a traditional CSR (Customer Service Record). Instead, provide the following account information to your carrier.

### Required information for a port-out request

- **End-user Name:** your business name (or personal name for residential)
- **Service Address:** any address within the US
- **Account Number:** use one of the phone numbers being ported (e.g. if you wish to port out number [+1 435-292-9550](<tel:+1 435-292-9550>), use the same number to fill that field)
- **BTN (Billing Telephone Number):** use one of the phone numbers being ported (same as above)
- **PIN/Password:** our carrier does not use PINs for port-outs

### Port-out fees

Port-out fees may vary from number to number. They are passed through from our provider's fees.

### Complete the port-out request

1. **Submit the request**

   Submit the port request with your carrier using the information above.

2. **Your carrier contacts ours**

   Your carrier sends the port request to our carrier directly.

Your port-out request is ready to send.