• Listen to Call Recordings

  To listen to the Call Recordings Head over to "Activity-Calls" and select the "Answered Calls" Tab Click on the "Play" button to listen to the call and download it if you wish.Few readers

• Read transcriptions

  To read the Transcriptions Ηead over to "Activity-Calls" On the upper right of the screen click on "Actions" In the pop up check "Show Transcription" Under Actions now select "Edit Columns". Find the Transcriptions column and add it to your Selected Columns 6. You will now find your transcribed calls under the "Transcriptions" column. (https://storage.crisp.chat/users/helpdesk/weFew readers