• Whispers

  Whispers prepare agents on where the call is coming from. Agents hear a custom audio message from calls to each tracking number. Navigate to "Setup - Add-Ons". Click on the "Whispers" box.  Activate the Status slider for the Whispers.  On WhisperFew readers

• Call Greetings

  Play a pre-recorded message for your callers to hear before or while the call is connecting. Set this up as part of the ring-back tone that will loop until an agent picks up or as an one-time audio that is followed by the traditional ringtone. Navigate to "Setup - Add-Ons". Click on the "Call Greeting" box. Activate the Status slider for the Call Greeting Service. (https://storage.crisp.chatFew readers

• Call Recording

  Record inbound calls and download, listen or rate them from your Activity Page: Navigate to "Setup - Add-Ons". Click on the "Call Recording" box.  Activate the Status slider for the Call Recording. color 1a1a1a (To enable Call Recording on youSome readers

• Listen to Call Recordings

  To listen to the Call Recordings Head over to "Activity-Calls" and select the "Answered Calls" Tab Click on the "Play" button to listen to the call and download it if you wish.Few readers

• Transcriptions

  Read and analyze the calls your business receives. Navigate to "Setup - Add-Ons". Click on the "Transcription" box. Activate the Status slider for the Transcriptions.Few readers

• Read transcriptions

  To read the Transcriptions Ηead over to "Activity-Post Call" and click on . On screen will appear a box with the call's transcriptions. Please note that after the end of the call a few minutes are required in order for the transcriptions to be available.Few readers

• Voice Mail

  Nimbata's Voicemail add-on allows you to have callers leave a Voice Mail if they are unable to connect in their call attempt. Navigate to "Setup - Add-Ons". Click on the "Voice Mail" box.  Activate the Status slider for the Voice Mail Add-on. CFew readers

• Incoming Caller ID

  By default, incoming calls will show the caller's number on your Caller ID. By enabling this feature, your Caller ID will show the tracking number instead of your caller's real number. Navigate to "Setup - Add-Ons". Click on the "Incoming Caller ID" box.  Activate the Status slider for the Incoming Caller ID service. (https://storage.crisp.chat/users/helpdesk/Few readers

• Call Survey (for Brands)

  Call Surveys allow you to enter additional information to each call. Simply wait for the customer to hang up and the agent will hear a survey, allowing her to tag the call through the use of the keypad. In the survey, you can tag a call as a conversion, a lead, or any other value of your choice. Step 1 : Set up Tags Navigate to "Activity - Post Call" from the menu. Click onFew readers

• Block Unwanted or Spam Callers (for Brands)

  If you receive repetitive spam calls from the same caller ID, that number can be blocked to prevent them from calling you in the future. From the main menu, navigate to "Setup -Add-ons". Click on the "Call Spam Filter". Click on the "+" button to add a caller ID to the list.  (https://storage.crisp.chat/users/helpdesk/website/a2477de867b81800/cb334b99-2836-48e1-Few readers