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> Use this file to discover available pages before exploring further.
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# Why was my call declined?

A **declined** call means Nimbata received the call attempt but could not route it to a destination. 
The call never reached an agent.

### The tracking number is not assigned to a call flow

This is the most common cause. 
If a tracking number has no call flow assigned, Nimbata does not know where to forward the call and declines it.

**Fix:** 
* Assign the tracking number to a call flow.

Detailed Guide: [**How to assign tracking numbers to call flows**](https://help.nimbata.com/en/article/how-to-assign-tracking-numbers-to-call-flows-uxu7qb/)

### The tracking number is assigned to a call flow, but calls are still declined

If the number already has a call flow and calls are still being declined, the cause is likely a routing misconfiguration or a telephony-level issue.

**Fix:** 
* Check the call's disposition status in [Activity > Calls](https://app.nimbata.com/activity/calls) for more detail, then follow the full troubleshooting guide below.
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Troubleshooting: [**Why are my calls not getting through?**](https://help.nimbata.com/en/article/why-are-my-calls-not-getting-through-3g7d7l/) 
Detailed Guide: [**How to set up call flows**](https://help.nimbata.com/en/article/how-to-set-up-call-flows-1731pv5/)