> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nimbata.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't you get a new tracking number?

If you're unable to add new tracking numbers, there are two common reasons to check.

### Check 1. Outstanding payments

* Go to [Account > Plans and Billing](https://app.nimbata.com/account/plans-and-billing).
* Check if there are any outstanding payments on your account.
* Resolve them and try again.

### Check 2. Location mismatch

* You can only request tracking numbers from the same country or region where your business (or your client's business) is registered.
* Confirm that the location you're requesting numbers for matches your account's registered location.
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🎉 Once both are confirmed, you should be able to add new tracking numbers without any issue.
Detailed Guide: [**How to request new tracking numbers**](https://help.nimbata.com/en/article/how-to-request-new-tracking-numbers-1miytef/)