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# Trends report: how to analyze call activity by tracking number

The Trends report lets you monitor call performance over time, broken down by the channel of your choice. 
This guide walks through how to use it with a **Tracking Number** breakdown.

| You can download the data from any chart as PNG, JPG, PDF, SVG, or CSV by clicking the arrows in the top-right corner of the chart.

### Step 1. Open the Trends report

* Go to [Analytics > Trends](https://app.nimbata.com/analytics/trends).

### Step 2. Select the Tracking Number channel

* Click the **Channel** menu on the upper-left of the report.
* Select **Tracking Number**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_hjl5vw.png)

### Step 3. Set the date range

* Click the date range picker.
* Select the time period you want to view.
* Click **Apply**.

### Step 4. Apply filters (optional)

* Click **Filters**.
* Select the filters you want from the right-side panel. E.g. **Recording** to limit data to recorded calls.
* Click **Apply** for each filter. 
* Add as many as you need.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_3fmzlb.png)

### Step 5. Switch between percentages and numbers

* Click the **as %** link (shown in blue) to toggle between viewing data as percentages or as absolute numbers.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_52u7l5.png)

### Step 6. Switch the chart type

* At the bottom-left of the report, choose **Line** (default) or **Column**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_90k6kg.png)

### Step 7. Choose Show Total or Show by Group (Column view only)

* In **Column** view, the **as % / as #** toggle is replaced by **Show Total** and **Show by Group**.
* **Show Total** displays a single combined bar per time period.
* **Show by Group** stacks or groups bars by tracking number.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1ru3oro.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_n6g0rc.png)

### Step 8. Change the time grouping

* Select **Day**, **Week**, or **Month** to control how the data is summarized along the time axis.

### Step 9. Export the underlying data (optional)

* Use the **Excel** or **CSV** buttons below the chart to download the raw data for your selected period and filters.
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🎉 Your Trends report is configured and ready to analyze.
Detailed Guide: [**How to filter your reports, views, and dashboard**](https://help.nimbata.com/en/article/how-to-filter-your-reports-views-and-dashboard-tc8gz5/) 
Detailed Guide: [**How to export your data and reports**](https://help.nimbata.com/en/article/how-to-export-your-data-and-reports-16eddup/)