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# Template: how to create an SMS Email Alert workflow

An SMS Email Alert workflow sends real-time notifications when specific call or SMS events happen. 
Use it to alert yourself, your team, or your clients instantly without logging into Nimbata or running reports.

### Step 1. Go to Workflows and click Create

* Go to [Workflows](https://app.nimbata.com/workflows).
* Click **Create** in the top-right corner.

### Step 2. Select From Template

* In the Create a New Workflow menu, select **From Template**.

### Step 3. Choose the SMS Email Alert template

* In the Workflow Templates menu, hover over **SMS Email Alert**.
* Click **Use template**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_sjpsh8.png)

### Step 4. Configure your email notification and choose a trigger

* In the **Email Notifications** pop-up, create or select the email configuration you want to use.
* Click the orange trigger button to select when the alert fires: **When a call ends** or **When an SMS arrives**.
* Click the **×** button to close the pop-up and view your completed workflow.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_ar71qg.png)

### Step 5. Enable the workflow

* Click **Enable** in the top-right corner of the workflow builder.

Alternatively, go back to the main Workflows list, find the workflow titled **SMS Email Alert**, and toggle it on.
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🎉 You'll now receive an instant notification every time the trigger condition is met.
Detailed Guide: [**Email Notifications integration: how to set them up in Nimbata**](https://help.nimbata.com/en/article/email-notifications-integration-how-to-set-them-up-in-nimbata-1tlmrc4/) 
Detailed Guide: [**How to receive and respond to SMS texts in Nimbata**](https://help.nimbata.com/en/article/how-to-receive-and-respond-to-sms-texts-in-nimbata-1qboydb/)