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# Template: how to add a keypad entry (IVR)

|| To build this call flow manually using the full Call Flow Builder instead, see: [How to add a keypad entry (IVR)](https://help.nimbata.com/en/article/how-to-add-a-keypad-entry-ivr-lld4g6/).

**Keypad Entry (IVR)** lets callers press a digit to reach a specific destination. 
Use it to route callers to the right department, screen out robocalls, or confirm caller intent before connecting.

### Step 1. Open the template picker

* Go to [Tracking > Call Flows](https://app.nimbata.com/tracking/call-flows).
* Click **Create**.
* Select **From Template**.

### Step 2. Choose the IVR Call Flow template

* Hover over **IVR Call Flow**.
* Click **Use template**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1p1hhmw.png)

### Step 3. Select your destination numbers

* The template is created and named automatically.
* Click each destination slot and select the number for each digit branch.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1kbff0u.png)

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🎉 Your IVR Call Flow is ready. Assign it to a tracking number under [Tracking > Numbers](https://app.nimbata.com/tracking/numbers) to go live.
Detailed Guide: [**How to assign tracking numbers to call flows**](https://help.nimbata.com/en/article/how-to-assign-tracking-numbers-to-call-flows-uxu7qb/) 
Detailed Guide: [**How to set up call greetings**](https://help.nimbata.com/en/article/how-to-set-up-call-greetings-1wn6uuj/)