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# Personal identity verification: how to activate a single tracking number

||| This article covers identity verification for **personal (non-commercial) use**, with a single tracking number. For **business or commercial use**, follow this guide instead: [Business identity verification: how to activate your first tracking numbers](https://help.nimbata.com/en/article/business-identity-verification-how-to-activate-your-first-tracking-numbers-1w5rcjg/)

Certain countries require additional information to be provided to the local regulator before you can activate and use a number. These requirements are **country-specific and mandatory**; if verification is required, the number cannot be activated until the process is completed. Your information is handled securely and shared **only with authorized parties**, such as local regulators or number providers, as required by applicable legislation.

If the number you acquired falls under this category, you'll get the following pop-up message:

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_180sb6u.png)

A copy of this message will also be forwarded to your email for reference. You can access the identity verification page by clicking the link in the email:

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_iysbpn.png)

# 1. Create your identity

### Step 1. Go to Account > Identities

* Click the link in the verification email, or navigate directly to [Account > Identities](https://app.nimbata.com/account/identities).
* Click **+ Create Identity**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_hljdqn.png)

### Step 2. Set the use type to Personal and fill in your details

* Change the default use type to **Personal**.
* Select **Business** if you plan to activate **more than one tracking number** or use the numbers for commercial purposes.
* Fill out the required fields:
1. **First Name**
2. **Last Name**
3. **Company Name**
4. **Phone Number**
* Click **Create**.

|| For personal use, the Company Name field may be used to enter your personal name if applicable.

Your identity is now created. You are ready to add your address.

# 2. Add your address

### Step 3. Create an address

* Click **+ Create** under the address section.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1jncanz.png)

### Step 4. Fill in your address details

* Enter your **Street and street number**.
* Enter your **City**.
* Select your **Country**.
* Enter your **Postal Code**.

|| Document requirements vary by country. You will only be asked to upload documents if they are required by local regulations.

# 3. Upload your documents

### Step 5. Upload proof of address (if required)

* If local regulations require proof of address, this option will appear in the identity overview after you've added your address.
* Click **+ Create**.
* Choose the type of document you wish to upload.
* If no proof of address is required, skip to Step 6.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1r7sunn.png)

### Step 6. Upload your identity documents

* Click **+ Add Documents**.
* Choose the type of document you wish to upload as proof. Accepted document types depend on local regulations and will be indicated in the upload interface.

# 4. Submit for verification

### Step 7. Select your identity

* Minimize the identity menu once all information and documents have been uploaded.
* Select the identity you've created.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_2o0k0l.png)

### Step 8. Click Verify

* Click **Verify** to begin the authentication process.

### Step 9. Check your status

* Your identity status will change to **Pending**.
* A case number will be assigned.
* A Pending status means your information is under review by the verification provider or local regulator.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_zvuhon.png)

### Step 10. Await confirmation

* Verification typically takes **up to 24 hours**, but may take longer depending on local regulations.

|| While verification is pending, the tracking number cannot receive or forward calls.

**If verification is successful**, you will receive the following email:

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1vf1m00.png)

**If verification is unsuccessful**, you will receive the following email:

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1liwc5n.png)


* Click **Update Identity** to return to [Account > Identities](https://app.nimbata.com/account/identities) and provide the necessary documentation.
* If you're unsure which documents are missing or incorrect, contact Nimbata support for guidance.
---

🎉 Once your identity is verified, you can activate your tracking number and assign call flows to it.
[Detailed Guide: **How to assign tracking numbers to call flows**](https://help.nimbata.com/en/article/how-to-assign-tracking-numbers-to-call-flows-uxu7qb/) 
[Detailed Guide: **What is the documentation required to comply with local telecommunications regulations?**](https://help.nimbata.com/en/article/what-is-the-documentationinformation-required-to-comply-with-local-telecommunications-regulations-1ry94vi/) 
[Detailed Guide: **Business identity verification: how to activate your first tracking numbers**](https://help.nimbata.com/en/article/business-identity-verification-how-to-activate-your-first-tracking-numbers-1w5rcjg/)