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# How unanswered and missed calls appear in Nimbata

Nimbata records every call attempt, whether it was answered or not. 

An unanswered call is not lost; it appears in your call activity with its own disposition status, and you can filter, report on, and act on it just like any other call.

### What counts as an unanswered call

Nimbata tracks call attempts from the moment the tracking number is dialed. 
If the call is not answered, it is logged with a disposition status that describes what happened at the network level:
* **No Answer:** The call rang at the destination but was not picked up.
* **No User Response:** The call did not reach a ringing state; the destination did not respond within the timeout period.
* **Originator Cancel:** The caller hung up before the destination answered.
* **Call Rejected:** The destination declined the call.

All of these appear in [Activity > Calls](https://app.nimbata.com/activity/calls) (under the **All Calls** tab) with a call duration of zero or near-zero seconds and their respective status:

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_19ixa51.png)

| Detailed Guide: [Call disposition statuses explained: outcomes and hang-up causes](https://help.nimbata.com/en/article/call-disposition-statuses-explained-outcomes-and-hang-up-causes-18yekqo/).

### Viewing unanswered calls in reports

To isolate unanswered calls in your call activity:
* Go to [Activity > Calls](https://app.nimbata.com/activity/calls) under any tab.
* Click **Filters**.
* Add a filter on **Call Outcome** or **Call Status** and select the relevant unanswered disposition(s).
* Click **Apply**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_iy55vj.png)

You can also set up a custom view that always shows unanswered calls, so you do not have to apply the filter manually each time.

| Detailed Guide: [How to create and delete new call views](https://help.nimbata.com/en/article/how-to-create-and-delete-new-call-views-rntx1/)

### Getting alerts for missed calls

You can set up a workflow to notify your team whenever a call goes unanswered, so no lead slips through without a follow-up.
* Go to [Workflows](https://app.nimbata.com/workflows) and create a new workflow.
* Set the trigger to **Inbound Call > Call Ends**.
* Add a filter for **Call Outcome = Not Answered**.
* Add a **Send Email** or **Send Slack Notification** action.
* Enable the workflow.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1idtcs7.png)

| Detailed Guide: [How to create a workflow for missed calls](https://help.nimbata.com/en/article/how-to-create-a-workflow-for-missed-calls-1p70hnt/). 
| Detailed Guide: [Template: how to create a missed call email alert workflow](https://help.nimbata.com/en/article/template-how-to-create-a-missed-call-email-alert-workflow-ifctoi/).

### Unanswered call data in the API

Unanswered calls are included in Nimbata's API responses alongside answered calls. 
Each call record includes the disposition status field, which you can use to filter or segment calls programmatically on your end.

There is no separate API endpoint for unanswered calls; they are part of the standard calls response and identifiable by their disposition status value.

| Detailed Guide: [How to find your customer ID for the API](https://help.nimbata.com/en/article/how-to-find-your-customer-id-for-the-api-drcgvj/)
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Detailed Guide: [How to export call activity](https://help.nimbata.com/en/article/how-to-export-call-activity-1bllkvv/) 
Detailed Guide: [How to redirect unanswered calls to different destinations](https://help.nimbata.com/en/article/how-to-redirect-unanswered-calls-to-different-destinations-3ebseg/)