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# How to set up call greetings

||| IMPORTANT: If you record calls in one or more EU countries, you must obtain the caller's explicit consent before recording begins. An opt-out alone is not sufficient under EU law. Use a Call Greeting to play a consent message before the call connects.

A **Greeting** is an audio message played to the caller before they are connected to an agent. Use it to set a professional first impression, confirm the caller has reached the right place, share business hours, or obtain recording consent.

### Step 1. Open the Call Flow Builder

* Go to [Tracking > Call Flows](https://app.nimbata.com/tracking/call-flows).
* Click **+ Add** to create a new call flow, or click an existing call flow to edit it.

### Step 2. Add the Greeting action

* Click the **+** button on the canvas.
* Select **Greeting** from the Add-ons menu.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_zkwz1v.png)

### Step 3. Configure the greeting message

* Choose **Media Library** to use an audio file you've already uploaded, or select **Text to Speech** to type a message.
* If using text to speech, also select the language and voice.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1563brm.png)

### Step 4. Add a routing action to complete the flow

* Click the **+** button below the Greeting action.
* Select **Dial** (or another routing option) to connect the call after the greeting plays.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_3mxz4.png)

| For a richer experience, combine Greeting with Keypad Entry so callers can press a key to reach a specific department before connecting.
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🎉 Done. Every caller will now hear your greeting before being connected.
Detailed Guide: [**How to add a keypad entry (IVR)**](https://help.nimbata.com/en/article/how-to-add-a-keypad-entry-ivr-lld4g6/) 
Detailed Guide: [**How to access the media library**](https://help.nimbata.com/en/article/how-to-access-the-media-library-1lok4mv/) 
Detailed Guide: [**How to assign tracking numbers to call flows**](https://help.nimbata.com/en/article/how-to-assign-tracking-numbers-to-call-flows-uxu7qb/)