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> Use this file to discover available pages before exploring further.
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# How to set up and listen to Voicemails

|| To use the templated setup instead, see: [Template: how to set up and listen to voicemails](https://help.nimbata.com/en/article/template-how-to-set-up-and-listen-to-voicemails-1au16tq/).

**Voicemail** captures a message from callers when no one answers. 
You define a custom audio greeting the caller hears, choose whether voicemail activates immediately or only after a timeout, and access all recordings from your activity log.

# Set up voicemail

### Step 1. Open the Call Flow Builder

* Go to [Tracking > Call Flows](https://app.nimbata.com/tracking/call-flows).
* Click **Create** to start a new call flow, or click an existing call flow to add voicemail to it.

### Step 2. Add the Voicemail routing action

* Click the **+** button below the **Dial** destination.
* Select **Voice Mail** from the Routing Options menu.

|| You must add a Dial destination first; the Voicemail option only appears below an existing Dial action.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1mjqc75.png)

### Step 3. Configure the voicemail greeting

* Choose **Default system audio** or upload your own file via the [Media Library](https://help.nimbata.com/en/article/how-to-access-the-media-library-1lok4mv/).
* Optionally adjust the **Call Timeout;** how long the Dial rings before voicemail picks up (default: 30 seconds; range: 10-60 seconds in 5-second increments).

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1e4g4hq.png)

# Listen to voicemails

### Step 4. Open the Calls activity log

* Go to [Activity > Calls](https://app.nimbata.com/activity/calls).

### Step 5. Play a voicemail recording

* Find the call in the list and locate the **Recording** column.
* Use the recording player at the bottom right of the screen to play, download, copy a link, or adjust playback speed.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_18xrrn2.png)

# Optional: create a saved Voicemail view

If you receive voicemails regularly, save a filtered view for quick access.

### Step 6. Filter your All Calls view and save it

* In [Activity > Calls](https://app.nimbata.com/activity/calls), apply a filter for voicemail recordings.
* Click **Save as**, name the view (e.g. "Voicemail Recordings")
* Click **Save**.
---

🎉 Done. Voicemails are captured automatically whenever a call goes unanswered and will appear in your Calls log.
Detailed Guide: [**Template: how to set up and listen to voicemails**](https://help.nimbata.com/en/article/template-how-to-set-up-and-listen-to-voicemails-1au16tq/) 
Detailed Guide: [**How to access the media library**](https://help.nimbata.com/en/article/how-to-access-the-media-library-1lok4mv/) 
Detailed Guide: [**How to assign tracking numbers to call flows**](https://help.nimbata.com/en/article/how-to-assign-tracking-numbers-to-call-flows-uxu7qb/)