> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nimbata.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to request new tracking numbers

Use this guide when the tracking numbers you need aren't available in the app.
For example, if a specific area code is unavailable or you need help provisioning numbers for a new project.

### Step 1. Open the request form

* Click the **question mark icon** in the top-right corner of the Nimbata app.
* Select **'Submit a request'**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_jgmhw8.png)

### Step 2. Fill in the request details

* **Subject line**: Include the number of numbers needed, the area name, area code, and project name.
* **Request type:** Always select **'Tracking number not available'**.
* **Priority:** Low, Normal, High, or Urgent.
* **Description**: Add any specifics not covered by the subject line.
* **Attachments**: Optional.

### Step 3. Submit the request

* Click **'Submit'** or press **Enter** while in the Description field.
* You will receive both an in-app notification and an email confirming your request has been received.
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🎉 That's it! The Nimbata team will take care of the rest and you'll be notified once your numbers are ready.