> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nimbata.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to read call transcriptions

|| To learn how to activate transcriptions first, read: [AI call transcriptions: how to activate transcriptions and summaries](https://help.nimbata.com/en/article/ai-call-transcriptions-how-to-activate-transcriptions-and-summaries-bmjguu/).

Call transcriptions let you quickly find what your phone leads are talking about, without listening to the full recording. 
There are two ways to read them.

# Method 1: Transcription column

### Step 1. Open the calls log

* Go to [Activity > Calls](https://app.nimbata.com/activity/calls).

### Step 2. Open the column editor

* Click the **three-dot menu** in the upper right of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1qtigqr.png)

* Select **Edit Columns** from the pop-up menu.

### Step 3. Add the Transcriptions column

* Find **Transcriptions** in the available columns list.
* Click the arrow to move it to your **Selected Columns**.
* Click **Close**.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_1ogzit5.png)

### Step 4. Open a transcript

* The **Transcriptions** column now appears in your call list.
* Click the transcript icon on any call row to read that call's transcription.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_sj4s71.png)

| Transcriptions are processed after the call ends. Allow a few minutes before they appear.

# Method 2: Expanded call row

### Step 1. Open the calls log

* Go to [Activity > Calls](https://app.nimbata.com/activity/calls).

### Step 2. Expand a call

* Click the **downward arrow** on any call row to expand the call detail panel.

### Step 3. Read the transcript or summary

* In the expanded panel, click **Transcript** to read the full transcription.
* Click **Summary** to read the AI-generated call summary.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/f/4/5/2f459a49cf382400/image_v17zis.png)

---

🎉 You can now read transcripts directly in your call list or from the expanded call panel.
Detailed Guide: [**AI call transcriptions: how to activate transcriptions and summaries**](https://help.nimbata.com/en/article/ai-call-transcriptions-how-to-activate-transcriptions-and-summaries-bmjguu/) 
Detailed Guide: [**How to access your call transcripts**](https://help.nimbata.com/en/article/how-to-access-your-call-transcripts-5guyt3/) 
Detailed Guide: [**How to download call transcripts**](https://help.nimbata.com/en/article/how-to-download-call-transcripts-uizddv/)